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Thunderbird/Support/GetSatisfaction/TaggingConventions: Difference between revisions
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Thunderbird/Support/GetSatisfaction/TaggingConventions (view source)
Revision as of 14:00, 16 November 2011
, 16 November 2011no edit summary
(→Tagging Conventions: pending-<locale>) |
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* DO NOT use software code names i.e. Thunderbird or Mozilla module names unless you know the topic is specifically about them | * DO NOT use software code names i.e. Thunderbird or Mozilla module names unless you know the topic is specifically about them | ||
* '''DO NOT use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required. | * '''DO NOT use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required. | ||
* '''DO''' use names | * '''DO''' use names from the user interface e.g. "message filters", and names commonly used by users e.g. "filters" | ||
* try to use 3 word or shorter tags, tags longer than 3 words are hard to use and remember | * try to use 3 word or shorter tags, tags longer than 3 words are hard to use and remember | ||
* '''DO''' use multiple tags if that make sense e.g. "Thunderbird 3 Beta 4" and "cannot send email" | * '''DO''' use multiple tags if that make sense e.g. "Thunderbird 3 Beta 4" and "cannot send email" | ||
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* "docs required" if topic content needs to be added to MDC, Help text or anything else that isn't SuMoMo, remove this tag when done and add "documented on xxx" when done e.g. "documented on MDC" | * "docs required" if topic content needs to be added to MDC, Help text or anything else that isn't SuMoMo, remove this tag when done and add "documented on xxx" when done e.g. "documented on MDC" | ||
* if the topic is a FAQ, tag it "faq" | * if the topic is a FAQ, tag it "faq" | ||
* if the topic is one of the following common faq areas then tag it | * if the topic is one of the following common issues/faq areas then tag it | ||
** | ** '''default email client''' - for making Thunderbird the default email client | ||
** "default browser" - for making Firefox the default browser | ** "default browser" - for making Firefox the default browser | ||
** "dataloss" - for emails deleted | ** "dataloss" - for emails deleted | ||
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** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | ** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | ||
** "email import" - email import issue | ** "email import" - email import issue | ||
** '''compact''' - for folder compact issues | |||
** '''system recovery''' - for window system recovery | |||
** '''data recovery''' - for issue related to recovering/restoring data in the profile | |||
** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Windows Vista", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu" | ** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Windows Vista", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu" | ||
** Thunderbird version, e.g. "Thunderbird 2", "Thunderbird 3.0" for Thunderbird 3.0 final, "Thunderbird 3 Beta 3", "Thunderbird 2.0.0.23" | ** Thunderbird version, e.g. "Thunderbird 2", "Thunderbird 3.0" for Thunderbird 3.0 final, "Thunderbird 3 Beta 3", "Thunderbird 2.0.0.23" | ||