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Support/Weekly Meetings/Notes 2012-04-16: Difference between revisions
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Support/Weekly Meetings/Notes 2012-04-16 (view source)
Revision as of 15:45, 16 April 2012
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*Please add your comments, questions and updates here. | *Please add your comments, questions and updates here. | ||
*Can we get a update on the army of awarnce twitter account the @firefoxhelp one as some people are asking can we use that to do support | *Can we get a update on the army of awarnce twitter account the @firefoxhelp one as some people are asking can we use that to do support | ||
** Madalina to look into the possibility for people to use this @firefoxhelp account, including its benefits and drawbacks. | |||
*Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it | *Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it | ||
** No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum. | ** No real updates since it was decided to put it on hiatus. No increase of inbound support as a result of not having Live Chat open. Our dev priorities for SUMO in 2012 are on self-service (taxonomy, search engine, navigation, IA) and support forum. | ||