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Support/Kitsune/Thunderbird-integration: Difference between revisions
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Support/Kitsune/Thunderbird-integration (view source)
Revision as of 09:09, 19 April 2012
, 19 April 2012→Definition
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==Definition== | ==Definition== | ||
===Feature overview=== | ===Feature overview=== | ||
The integration of TB articles into SUMO is a major tasks that requires us to upgrade our software to handle more than just one product. | |||
The UX research work did already lay down the foundation for the parts that are browsable in the KB. Once the product based navigation lands we would be able to support more products in our KB. | |||
An area that needs to accommodate more products still is the search results page. Faceted search would allow users to drill down on a certain product while still allowing us to use one unified source for results. | |||
The non-user facing part of support more than one product is mainly focused on the various dashboards that tell our contributors what they should be doing next and that tell us how we are doing in general. | |||
In addition the user to user support are would need to be extended to hold more than one product without being confusing to users or contributors (including the way people ask questions) | |||
While the above covers the improvements on the SUMO side we'd also need to lay down the rules for migrating articles (and possibly user accounts) to SUMO. From our last experience we know that this is a particularly messy subject that needs careful planning. | |||
===Users & use cases=== | |||
===Dependencies=== | |||
===Requirements=== | |||
* Dashboards that are browsable by product. | * Dashboards that are browsable by product. | ||
** KB dashboard | ** KB dashboard | ||
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* Faceted search to distinguish between products | * Faceted search to distinguish between products | ||
* Forums that are browsable by product | * Forums that are browsable by product | ||
===Non-Goals=== | ===Non-Goals=== | ||