Stewards/Coding/CommunityManager: Difference between revisions

Jump to navigation Jump to search
no edit summary
No edit summary
No edit summary
Line 1: Line 1:
Community Manager, Coding
Community Manager, Coding


SUMO, Mozilla's community-powered support project with a mission to help people have a great experience on the web, is rapidly growing.
While Mozilla has a sizable paid engineering staff, the success of the project depends in large part on unpaid code contributors. In order to ensure that code contribution is as painless as possible, we're looking for a full-time Coding Community Manager.
 
Today, the support community has hundreds of active monthly contributors -- but we're aiming for thousands! We're looking for a passionated community star to join the SUMO team and help lead efforts to grow our SUMO community and build stronger relations between community members by leading activities, engaging in discussions, organizing offline meetups, and communicating in the open through blogs and social media.
The Coding Community Manager will aid existing contributors, ensuring their work is submitted in the right place and to the right people. They will track contribution patterns, finding gaps in process and documentation, and driving the solutions. The Coding Community Manager will analyze existing tools and processes, looking for opportunities to make contribution easier and more effective.
 
Other responsibilities include administrating the support website (support.mozilla.org), helping new contributors get up to speed on SUMO, establishing community guidelines, and helping Firefox users directly.
The Coding Community Manager is a social person who can jump into a bug and connect a contributor with the right engineer to help move a bug fix forward. They can ask in IRC channels to find the right person to review a patch. They can identify contributor un-friendly patterns in systems and blog/discuss improvements with the developer community.
 
Because of our global community and localization efforts, the Support Community Manager is preferably bilingual and can work from anywhere in the world, although candidates from Europe or the Americas are preferred due to the time zones.
The Coding Community Manager uses Bugzilla like McGyver would use a multitool (if they had those back then). They have enough coding chops to build tools and visualizations that track and aid contributions.
 
This position is available for remote work in some countries. If you are near one of our offices we're happy to provide a desk and many delicious snacks. Mozilla currently has offices in San Francisco, Mountain View, Portland, London, Paris, Auckland, Toronto, Vancouver and Taipei.


Additionally, most roles are available for remote work, or if you are near one of our offices we're happy to provide a desk and many delicious snacks.  Offices in (San Francisco, Mountain View, London, Paris, Auckland, Toronto, Vancouver, Taipei) 

Responsibilities:
Responsibilities:
* Lead efforts to grow, expand and strengthen Mozilla's support community
* Collaborate with development teams to provide an effective on-ramp process for new contributors
* Coordinate efforts with Community Engagement team and localization communities
* Track contributions and contributors in Bugzilla, aiding where possible
* Assist with the planning and organization of support-related community events, and participate at key conferences, tradeshows, and open source events
* Identify contribution roadblocks, drive changes in community process to resolve them
* Facilitate and lead communication through social media and blogs
* Coordinate with developers to ensure contributions are handled expeditiously
* Investigate new methods to measure code contributions
* Develop tools and programs to better highlight and reward community contributions and contributors
* Consider and enact new ways of reaching talented programmers who are not yet part of the community
* Encourage contribution in social media and blogs
 
Requirements:
Requirements:
* Proven track record of volunteer/open source community management experience
* Proven track record of volunteer/open source community management experience
* Experience with organizing offline community meetups and giving public talks
* Strong communication skills and desire to plan, discuss, and solicit feedback in the open
* Strong communication skills and desire to plan, discuss, and solicit feedback in the open
* Ability to think, plan and execute resourcefully, with minimal supervision
* Ability to think, plan and execute resourcefully, with minimal supervision
* Strong knowledge and passion about Mozilla and open source
* Strong knowledge and passion about Mozilla and open source
* Knowledge of a second language is a huge plus
* Knowledge of infrastructure/web languages a plus (Python, JavaScript, HTML, CSS)


-----
==Notes from Stewards==


jdm's thoughts on responsibilities and requirements:
jdm's thoughts on responsibilities and requirements:
Confirmed users, Bureaucrats and Sysops emeriti
2,088

edits

Navigation menu