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Support:ImprovingSupportOptions (view source)
Revision as of 19:51, 1 December 2006
, 1 December 2006no edit summary
ChrisHofmann (talk | contribs) No edit summary |
ChrisHofmann (talk | contribs) No edit summary |
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Each of the feedback and support channels need to consider how to address localization issues so the support options can be extended to reach the maximum number of Firefox users. | Each of the feedback and support channels need to consider how to address localization issues so the support options can be extended to reach the maximum number of Firefox users. | ||
== IRC #firefox channel problems and solutions == | |||
== Knowledge Base problems and solutions == | |||
* Need better search on the knowledge base. | |||
* Need better ownership/arbitration when disputes occur among the contributors and editors of kb articles. | |||
== Bugzilla == | |||
Doing a better job of redirecting questions and general feedback traffic away | |||
from bugzilla with hendrix, reporter, and the like; is there more to do here. | |||
Bugzilla has built a good community around dealing with dups and has some systems to surface important problems (voting, dups, # cc'ed, etc..) anything to share with the other channels in these areas? | |||
== Webmaster == | |||
Still gets a lot of support questions and traffic. Auto-responder set up to redirect most of these inquires to better channels. | |||
[[Category:Firefox]] | [[Category:Firefox]] | ||