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Support:ImprovingSupportOptions (view source)
Revision as of 20:39, 1 December 2006
, 1 December 2006→Improving Support Options
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http://forums.mozillazine.org/viewtopic.php?t=494282 | http://forums.mozillazine.org/viewtopic.php?t=494282 | ||
Lets summarize and roll up ideas for how to improve and integrate all the various support channels | Lets summarize and roll up ideas for how to improve and integrate all the various support channels and possible new ways to provide help to users on this page, and use it as the central place for building a plan for support improvements. | ||
First lets Catalog all the support channels where we have interaction with users so we can figure out which ones need attention and improvement. | First lets Catalog all the support channels where we have interaction with users so we can figure out which ones need attention and improvement. | ||
The end goal of all of this is to retain more users that encounter problems when using firefox and to continue provide the best browsing experience. If we were looking for a metric of success it would be that the ratio of download & installs is very close to 100% of the active userbase, and the user base has the highest satisfaction levels possible. | The end goal of all of this is to retain more users that encounter problems when using firefox and to continue provide the best browsing experience. If we were looking for a metric of success it would be that the ratio of download & installs is very close to 100% of the active userbase, and the user base has the highest satisfaction levels possible. | ||