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Support:ImprovingSupportOptions: Difference between revisions
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Support:ImprovingSupportOptions (view source)
Revision as of 00:35, 2 December 2006
, 2 December 2006→Knowledge Base problems and solutions
ChrisHofmann (talk | contribs) |
ChrisHofmann (talk | contribs) |
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* Need better search on the knowledge base. | * Need better search on the knowledge base. | ||
* The KB does have good ownership and arbitration. There are two people who look after it constantly, and one or two others who also take part. These people are knowledgeable and write well. The discussion pages work well in most cases. It appears that better discussion/ownership/arbitration process might be needed in a few cases when disputes occur among the contributors and editors of kb articles. | * The KB does have good ownership and arbitration. There are two people who look after it constantly, and one or two others who also take part. These people are knowledgeable and write well. The discussion pages work well in most cases. It appears that better discussion/ownership/arbitration process might be needed in a few cases when disputes occur among the contributors and editors of kb articles. A full-time contributor for this area is one possible suggestion. [compiled from MozillaVanilla, Lucy, chofmann viewpoints] | ||
A full-time contributor for this area is one possible suggestion. [compiled from MozillaVanilla, Lucy, chofmann viewpoints] | |||
== Bugzilla & Reporting System problems and solutions == | == Bugzilla & Reporting System problems and solutions == | ||