Support/Kitsune/Roadmap2012: Difference between revisions

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**Auto-complete the approved list of tags to prevent mistyping
**Auto-complete the approved list of tags to prevent mistyping
**Automatically assign comparable tags, e.g. if you make a article relevant to desktop, assign the firefox topic automatically.
**Automatically assign comparable tags, e.g. if you make a article relevant to desktop, assign the firefox topic automatically.
* [[Support/Enterprise ESR support]] - David


===User to user===
===User to user===
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* (Possibly/probably related to the point above) Make the support forum landing page easy for people to understand and use - see the beginning of [https://support.mozilla.org/en-US/forums/contributors/708423?last=47183#post-47165 this post].
* (Possibly/probably related to the point above) Make the support forum landing page easy for people to understand and use - see the beginning of [https://support.mozilla.org/en-US/forums/contributors/708423?last=47183#post-47165 this post].
* [[Support/Kitsune/Features/Forum-Simple-AAQ|Facilitate the question creation and management process]]
* [[Support/Kitsune/Features/Forum-Simple-AAQ|Facilitate the question creation and management process]]
* [[Support/Kitsune/Features/Forum-Worflow|Simplify contribution and maximize productivity]]
* [[Support/Kitsune/Features/Forum-Worflow|Simplify contribution and maximize productivity in the forum]]
* [[Support/Kitsune/Features/Forum-Categories|A solution/separation is needed for the new product threads]]
* [[Support/Kitsune/Features/Forum-Categories|A solution/separation is needed for the new product threads]]
* [Reply to people who have not responded in some days] - Tyler


===Advocacy===
===Advocacy===
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* [[Support/Kitsune/Thunderbird-integration|Integrate Thunderbird KB into SUMO]]
* [[Support/Kitsune/Thunderbird-integration|Integrate Thunderbird KB into SUMO]]
* [[Support/Kitsune/AB-testing|Simple A/B test - Conversion Optimizing Platform]]
* [[Support/Kitsune/AB-testing|Simple A/B test - Conversion Optimizing Platform]]
* L10n contributor management tools
* YouTube video support (currently our videos don't play on mobile devices)
* YouTube video support (currently our videos don't play on mobile devices)
* Make SUMO fully mobile accessible for users (Firefox 14, B2G)
* Make SUMO fully mobile accessible for users (Firefox 14, B2G)
* Exit survey for every user or a random set of users to understand if they got an answer to their question or not
* [Fast SUMO] - Kadir
* Metrics for KB contributions (edits, reviews, etc.)
* [Exit Survey]
 
* [Add more than one product]
Confirmed users
1,424

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