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Support/Weekly Meetings/Notes 2012-06-18: Difference between revisions
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== UX == | == UX == | ||
*Last week we discussed how we could automate the creation of topic navigation pages. Michael and Matt will meet again this week and can put together new mockups and a requirements doc. We'll discuss it at the [https://wiki.mozilla.org/Support/KB/Meetings/2012-06-21 next KB meeting on Thursday]. | *Last week we discussed how we could automate the creation of topic navigation pages. Michael and Matt will meet again this week and can put together new mockups and a requirements doc. We'll discuss it at the [https://wiki.mozilla.org/Support/KB/Meetings/2012-06-21 next KB meeting on Thursday]. | ||
* Assets from Phase 3 presentation, in case you missed it. I recommend going through it in this order: | |||
** [https://docs.google.com/presentation/d/1u999jkFKst-IZeHKS5K766X-5yqABeeaCcmT5KBjrZk/edit Presentation] | |||
** [https://docs.google.com/document/d/1obSwzfnmQNIuP_NgCp_vFcZj18118qfDCECQgDhThpI/edit Data document highlights] | |||
** [https://docs.google.com/document/d/1Xca9iZftgBVxznE1-ounXq6cwxaeWLRc9innOKSyQc4/edit Data document], containing unabridged incident records from the prototype tests | |||
** User testing videos are shared to staff in the interest to protect our tester’s privacy. If contributors would like access, I can share it. I just can’t post the URL somewhere public. | |||
* As outlined in last week’s presentation, we have a few to-do items. I am happy to tackle some of it: | |||
** Ask localizers to confirm whether English is a secondary language. If it is, we will offer the “in English” language picker, rather than the full one | |||
** Search result display of forum threads should be more accurate | |||
** I am not sure if search tuning work is scheduled. It should if it hasn’t been, because it will improve search helpfulness | |||
** Adapt “Tour the user interface” somewhere in the getting started area. | |||
** Search facet work, and Matt’s facet-based navigation. There’s bound to be some UX work in this to make the facet obvious for people to click it. | |||
* Work on the Ask A Question flow is going on ([https://bugzilla.mozilla.org/show_bug.cgi?id=758731#c7 bug 758731]). Please read that comment to see the latest revision, and what’s changed since the last one | |||
** tl;dr summary: | |||
** User gets to review what he wrote | |||
** Product and topic detection (or selection) happens after the user asks a question, not before | |||
** There’s a step called “DONE”, which is a big deal, since maybe the reason why a lot of users dropped was simply because they didn’t know that they needed to confirm | |||
** Maybe a more natural place to put suggested answers, which is ''before'' confirmation: “We have not posted your question yet. Perhaps one of these articles will help:” | |||
== Roundtable == | == Roundtable == | ||