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Support/Weekly Meetings/Notes 2012-06-25 (view source)
Revision as of 16:41, 25 June 2012
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== Metrics == | == Metrics == | ||
* The number of questions is on a somewhat high level, but our response rate is equally high. | |||
* We have added daily data to the contributors KPI. | |||
* L10n coverage is down, but that is expected, because we updated a large number of articles. | |||
* Rosana wants to take a closer look at how we measure L10n coverage. Ibai and Kadir to help with that. | |||
== Community == | == Community == | ||
*Support forum above 95% questions answered whole last week | * Support forum above 95% questions answered whole last week | ||
*AoA keeps growing reaching 123 contributors, some contributors had problems with accounts being disabled by Twitter, we're investigating the issue | * AoA keeps growing reaching 123 contributors, some contributors had problems with accounts being disabled by Twitter, we're investigating the issue | ||
*[https://support.mozilla.org/en-US/forums/contributors/708458?last=47431SUMO Community survey] is live, please take a moment and fill it in! | * [https://support.mozilla.org/en-US/forums/contributors/708458?last=47431SUMO Community survey] is live, please take a moment and fill it in! | ||
*We're moving forward with Facebook support | * We're moving forward with Facebook support. The first tests were ran last week, Madalina will blog about more this week. | ||
* We'll also be notified by user engagement about any activity on Facebook, so we can react to it. | |||
* Madalina talked to contributor engagement and will be working on onboarding new localizers. | |||
* New Swedish localizers are getting started. | |||
== Knowledge Base == | == Knowledge Base == | ||