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Thunderbird/Support/GetSatisfaction/TaggingConventions: Difference between revisions
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Thunderbird/Support/GetSatisfaction/TaggingConventions (view source)
Revision as of 12:13, 11 August 2012
, 11 August 2012→Tagging Conventions
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== Tagging Conventions == | == Tagging Conventions == | ||
* use terse/root word form, rather than variations - singular forms NOT plural, i.e. use "crash" NOT "crashes", unless the UI has the plural form // "crash" rather than "crashing" | * use terse/root word form, rather than variations - singular forms NOT plural, i.e. use "crash" NOT "crashes", unless the UI has the plural form // "crash" rather than "crashing" | ||
* '''{{Gsfntag|closeme}}''' if topic needs to be closed (since GS doesn't have a close topic feature) - consider closing or archiving the topic if no longer relevant using GS archive and/or modifying topic subject so it's as specific as possible ... users tend to "pile on" to generic topics unfortunately | * '''{{Gsfntag|closeme}}''' if topic needs to be closed (since GS doesn't have a close topic feature) - consider closing or archiving the topic if no longer relevant using GS archive and/or modifying topic subject so it's as specific as possible ... users tend to "pile on" to generic topics unfortunately | ||
* '''{{Gsfntag|add_to_KB}}''' if topic content needs to be added to the SuMoMo knowledge base; remove this tag when done and add '''{{Gsfntag|documented_on_KB}}'''. | * '''{{Gsfntag|add_to_KB}}''' if topic content needs to be added to the SuMoMo knowledge base; remove this tag when done and add '''{{Gsfntag|documented_on_KB}}'''. | ||
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<p> | <p> | ||
* if the topic is one of the following common issues/faq areas then tag it | * if the topic is one of the following common issues/faq areas then tag it | ||
** | ** "default email client" - for making Thunderbird the default email client | ||
** "default browser" - for making Firefox the default browser | ** "default browser" - for making Firefox the default browser | ||
** "dataloss" - for emails deleted | ** "dataloss" - for emails deleted | ||
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** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird | ** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird | ||
** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | ** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | ||
** "email import" - email import issue | ** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...). | ||
** '''compact''' - for folder compact issues | ** '''compact''' - for folder compact issues | ||
*** '''compactask''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 ) | *** '''compactask''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 ) | ||
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** '''system recovery''' - for window system recovery | ** '''system recovery''' - for window system recovery | ||
** '''data recovery''' - for issue related to recovering/restoring data in the profile | ** '''data recovery''' - for issue related to recovering/restoring data in the profile | ||
** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7 | ** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu" | ||
** Thunderbird version, e.g. "Thunderbird | ** Thunderbird version, e.g. "Thunderbird 10", "Thunderbird 14" for Thunderbird 3.0 final, "Thunderbird 15 Beta 3", "Thunderbird 2.0.0.23" | ||
** tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced | ** tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced | ||
** mail provider e.g. "Comcast", "gmail" | ** mail provider e.g. "Comcast", "gmail" | ||