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2014 Support Team Goals: Difference between revisions
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'''Product Metrics''': We will work with product, engineering, legal and IT to establish meaningful metrics for each major product. At the end of 2014 we will have successfully learned and improved products based on metrics and telemetry data. | '''Product Metrics''': We will work with product, engineering, legal and IT to establish meaningful metrics for each major product. At the end of 2014 we will have successfully learned and improved products based on metrics and telemetry data. | ||
'''Know Our Users''': Alongside our partners and product counterparts, we will work to understand target user segmentation and needs especially for markets that we are not familiar with, differentiate Mozilla products based on unique value proposition, and deliver clear recommendations for FxOS, Firefox, Apps ecosystem and Cloud Services. In addition, we will work | '''Know Our Users''': Alongside our partners and product counterparts, we will work to understand target user segmentation and needs especially for markets that we are not familiar with, differentiate Mozilla products based on unique value proposition, and deliver clear recommendations for FxOS, Firefox, Apps ecosystem and Cloud Services. In addition, we will also work to create scalable research programs through communities. | ||
'''Product Strategy Support''': To scale up the adoption of Firefox OS, we will continue to deliver insights and recommendations that make Firefox OS devices the choice for partners and consumers. We will work tightly with internal and external teams to strengthen Firefox OS product strategies and seamlessly connect them with communication messages. We will also support other products in their goals. | '''Product Strategy Support''': To scale up the adoption of Firefox OS, we will continue to deliver insights and recommendations that make Firefox OS devices the choice for partners and consumers. We will work tightly with internal and external teams to strengthen Firefox OS product strategies and seamlessly connect them with communication messages. We will also support other products in their goals. | ||