Support/SUMOdev Meeting Notepad/2008 Q3

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September 30 2008

  • 0.7 push tonight
  • Goals for q4:
    • Deploy improved search engine to replace Google
    • Implement CSAT for the Support Forum and Live Chat
    • Define infrastructure and UI PRD for screencast support
    • Improve ySlow scores (pushed out from q3)
    • Implement performance metrics for the support forum (add 'solution to prolem proposed' status to forum threads)
  • Roundtable

September 23 2008

  • CSAT status
  • Email notifications
  • 0.7
  • Freeze THURSDAY AT 11.59 PDT.

September 16 2008

  • Push tonight, bug is https://bugzilla.mozilla.org/show_bug.cgi?id=455344
  • CSAT status - nkoth, jwaller, zzxc
  • Email notifications status - lorchard
  • 0.7 - other bugs. Suggest we realistically reduce to just the above + any security or other critical performance issues - laura
  • Code freeze for 0.7 is Thursday 25th September, release Tuesday 30th September.

September 9 2008

  • CSAT progress
  • Email notifications
  • Code freeze for 0.6.4 scheduled this Thursday - looking ok [1]

September 4 2008

August 28 2008

  • Introduction to John
  • Code freeze 0.6.3 scheduled today - push out?
  • Discussion of search, see bug 443944
  • Customer satisfaction metrics for the KB for 0.7 -- plan?
  • Need more memory on LiveChat server - still getting OOM errors
  • Roundtable

August 19 2008

  • Welcome back and update for our glorious leader
  • 0.6.2 ([2]) will go out tonight (bug 451055
  • What bugs for 0.6.3? [3] Only 12 in there right now (See 0.7 for further candidates [4])
    • Code freeze 8/28, push 9/2
  • New contractor starting next week (John Waller)

August 12 2008

  • 0.6.2 freeze Thursday night (8-14, 11.59 PDT)
  • 0.6.2 triage [5]
  • Roundtable

August 5 2008

  • 0.6.1 was successfully pushed.
  • Set dates for 0.6.2 (Suggest freeze 8-12 or 8-14)
  • Live chat updates from Jive (XSS to be fixed in 3.5.3 < 1 month away, DOS issue will not be fixed).
  • 0.6.2 quick triage [6]
  • Updating TikiWiki to latest version, and merge stuff upstream [nelson]. Aiming for 0.7 and work will be done in https://svn.mozilla.org/projects/sumo/branches/tiki-upgrade/
  • Check Bugs between now and 0.7 to see what we're missing from the forum aspects of the SUMO vision document. Basically:
    • Email notifications, including links to yes, this answered my question and no, it didn't bug 444335
    • Offer various ways for users to keep track of their asked questions, e.g. an Add Bookmark button, an RSS feed, and the e-mail notification system described above. (Feeds in bug 422001, decided against bookmarks, too confusing for users.)
    • Support for forums in different languages. (What's needed here? Create a page of links to localized forums?)
    • Per-post connection to customer satisfaction, meaning the contributor providing the solution to the problem receives karma. (Karma system needs more thought before we can do this one. Tiki has a built in karma system that we should be able to reuse/bend to our needs.)
    • Provide clear, meaningful ways for contributors to filter forum posts based on status (unsolved, unanswered, etc) (bug 444331)

July 28 2008

  • No meeting due to Summit

July 21 2008

  • 0.6.1 triage and status
  • Security bug review
  • Roundtable

July 15 2008

  • 0.6.1 triage [[7]]
  • Scheduling:
    • Subject to IT's approval (due to Summit timing and travel):
    • Code freeze for 0.6.1: Thursday July 24th
    • Push for 0.6.1: Tuesday July 29th
    • We'll aim to be bi-weekly after this.
  • Roundtable

July 8 2008

  • Triage 0.6.1, 0.6.2, 0.7 and unassigned bugs.

July 1 2008

  • Open bugs for 0.6: [[8]]
  • Planned code freeze tonight at 11.59pm PDT: after this, no changes to production branch until we're tagged.
  • Between freeze and push, QA to verify remaining closed 0.6 bugs.
  • Push will occur Weds or Thurs night (dependent on IT)
  • Between now and next week: review bugs with Target "--" and see what else needs to go into 0.7. (Theme for 0.7 is forum improvements.)
  • Any other items?