Sumo/Live Chat coverage

This page will track which people are committed to particular times in live chat, so we know when to declare official hours. If you can be available on a scheduled time, please add yourself to this page.

Official Hours

The official hours are 11am-2pm and 6pm-7pm PDT Mondays, and 10am-1pm and 6pm-7pm Tuesday-Friday. A room monitor should be on duty during all published hours. If you can help out during any of the times below, please add yourself.

If two or more experienced helpers want to open during a time not listed below, please add the time(s) and the helpers below, so that the time can be added to the official hours.

(Official hours are in bold below)

How to help

Once you've signed up, please show up on Spark at your designated time to help out. Unless it is manually closed, Live Chat will be open whenever at least one approved helper is set "Available". If Live Chat is manually closed and you need to open, send e-mail to majken (at) gmail dot com and livechat (at) zzxc dot net. Entries with a "?" are not definitive and are subject to change.

If you're new to live chat, please read Helping with Live Chat, Live Chat basic support handbook, and Installing and configuring Spark.

this is a time conversion chart:

PDT - GMT +7

PDT <> GMT 0000 - 0700 0100 - 0800 0200 - 0900 0300 - 1000 0400 - 1100 0500 - 1200 0600 - 1300 0700 - 1400 0800 - 1500 0900 - 1600 1000 - 1700 1100 - 1800 1200 - 1900 1300 - 2000 1400 - 2100 1500 - 2200 1600 - 2300 1700 - 0000 1800 - 0100 1900 - 0200 2000 - 0300 2100 - 0400 2200 - 0500 2300 - 0600

please note this is in 24 hour clock

September 2008, Week 1

Monday, September 1

Notes: Labor Day, No Weekly Meeting

• Labor Day: No Official Hours, Just Sign Up Below.
  • Jammer400
  • jizzywix1993
  • ?

Tuesday, September 2

Notes:

• 2am-3am
  • ?
• sumodev meeting: 9am-9:30am PDT
• 10am-1pm
  • 10am-11:30am
    • zzxc (room monitor)
    • Jammer400
    • jizzywix1993
  • 11:30am-1pm
    • mzz (room monitor)
    • Jammer400
    • jizzywix1993
• 6pm-7pm
  • zzxc (room monitor)
    • Jammer400
    • ?

Wednesday, September 3

Notes:

• 10am-1pm
  • 10am-11:30am
    • Lucy (room monitor)
    • Jammer400
  • 11:30am-1pm
    • Lucy (room monitor)
    • Jammer400
• 6pm-7pm
  • zzxc (room monitor)

Thursday, September 4

Notes:

• 2am-3am
  • ?
• 10am-1pm
  • 10am-11:30am
    • Lucy (room monitor)
    • ?
  • 11:30am-1pm
    • Lucy (room monitor)
    • ?
• 6pm-7pm
  • zzxc (room monitor)

Friday, September 5

Notes:

• 10am-1pm
  • 10am-11:30am
    • Lucy (room monitor)
    • ?
  • 11:30am-1pm
    • Bubo
    • Lucy (room monitor)
    • ?
• 6pm-7pm
  • zzxc (room monitor)
    • jizzywix1993

Saturday, September 6

Notes:

• New Shift: 11am - 1pm and 5pm - 6pm

• 11am-1pm
  • 11am-12:00pm
    • Jammer400
    • jizzywix1993
  • 12:00pm-1pm
    • Jammer400
    • jizzywix1993
• 5pm-6pm
  • 5pm-6pm
    • Jammer400
    • jizzywix1993

August 2008, Week 4

Monday, August 25

Notes:Bubo in 8:30PM?-12am?

• support.mozilla.com meeting: 10am-10:45am PDT (everyone welcome)
• 11am-2pm
  • 11am-12:30pm
    • zzxc (room monitor)
    • Andrew hensley?
    • ballysallagh1
    • Jammer400
    • DanielKasuga (Trainee)
  • 12:30pm-2pm
    • mzz (room monitor)
    • Andrew hensley?
    • ballysallagh1
    • Jammer400
• 6pm-7pm
  • zzxc (room monitor)
  • Andrew hensley?
  • Jammer400

• 7pm PDT: Firefox 2.0.0.16->3.0.1 major update released
  • Live Chat should be open extra hours, sign up below if you can be here
  • 7pm-8pm
    • zzxc (room monitor)
    • ?
  • 8pm-9:00pm
    • Bubo from 8:30pm?

Tuesday, August 26

Notes: Lucy out part of the day

• 2am-3am
  • • Bubo?
• sumodev meeting: 9am-9:30am PDT
• 10am-1pm
  • 10am-11:30am
    • ballysallagh1
    • zzxc (room monitor)
  • 11:30am-1pm
    • ballysllagh1
    • mzz (room monitor)
• 6pm-7pm
  • zzxc (room monitor)

Wednesday, August 27

Notes:

• 10am-1pm
  • 10am-11:30am
    • Lucy (room monitor)
    • ?
  • 11:30am-1pm
    • Lucy (room monitor)
    • ?
• 6pm-7pm
  • zzxc (room monitor)

Thursday, August 28

Notes:

• 2am-3am
  • Bubo?
• 10am-1pm
  • 10am-11:30am
    • Lucy (room monitor)
    • ?
  • 11:30am-1pm
    • Lucy (room monitor)
    • ?
• 6pm-7pm
  • zzxc (room monitor)

Friday, August 29

Notes:

• 10am-1pm
  • 10am-11:30am
    • Lucy (room monitor)
    • ?
  • 11:30am-1pm
    • Bubo
    • Lucy (room monitor)
    • ?
• 6pm-7pm
  • zzxc (room monitor)

August 2008, Week 3

Weekly Metrics

• Total number of users entering chat queues: 753
• Number of chat users served by agents: 402
• Number of users cancelling request 24
• Number of users never picked up by an agent: 327
• Percentage of users served by an agent: 53%

August 2008, Week 2

Monday, August 11

Notes: zzxc out, Cww out, Bubo in 10pm?-2pm

• 11am-2pm
  • 11am-12:30am
    • ?
  • 12:30am-2pm
    • ?
• 6pm-7pm
  • ?

Tuesday, August 12

Notes: zzxc out, Cww with stitches

• 10am-1pm
  • 10am-11:30am
    • ?
  • 11:30am-1pm
    • ?
• 6pm-7pm
  • ?

Wednesday, August 13

Notes: zzxc out

• 10am-1pm
  • 10am-11:30am
    • ?
  • 11:30am-1pm
    • ?
• 6pm-7pm
  • zzxc (room monitor)

Thursday, August 14

Notes: myles7897 out

• 10am-1pm
  • 10am-11:30am
    • ?
  • 11:30am-1pm
    • zzxc (room monitor)
• 6pm-7pm
  • zzxc (room monitor)

Friday, August 15

Notes: myles7897 out

• 10am-1pm
  • 10am-11:30am
    • ?
  • 11:30am-1pm
    • zzxc (room monitor)
    • Bubo
• 6pm-7pm
  • zzxc (room monitor)

August 2008, Week 1

Wednesday, August 6

• 10am-1pm
  • Lucy (room monitor)
  • Jammer400
• 6pm-7pm
  • zzxc (room monitor)
  • Jammer400

Thursday, August 7

• 10am-1pm
  • Lucy (room monitor)
• 6pm-7pm

Friday, August 8

• 10am-1pm
  • Lucy (room monitor)
• 6pm-7pm