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| ==FAQ== | | ==FAQ== |
| === External Gear Store closing on March 31, 2016 === | | === External Gear Store closes on March 31, 2016 === |
| On March 31, 2016, Mozilla will be winding down gear.mozilla.org. The store hasn’t met revenue or fundraising expectations, and the ROI of time and energy to maintain it is too small for Mozilla Foundation to continue. Additionally, our key vendor was acquired twice in the past 12 months, making operations more difficult. Without a strong vendor partnership, the demands to maintain the store and provide quality customer support weighs heavily on our staff. | | On March 31, 2016, Mozilla will wind down gear.mozilla.org. The store hasn’t met revenue or fundraising expectations, and the ROI of time and energy to maintain it is too small for Mozilla Foundation to continue. Additionally, our key vendor was acquired twice in 12 months, making operations more difficult. Without a strong vendor partnership, the demands to maintain the store and provide quality customer support weighs heavily on our staff. |
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| Another important factor in this decision is that we were not able to make international ordering as accessible and affordable as we wanted due to a number of logistical and fulfillment barriers. | | Another important factor in this decision is that we were not able to make international ordering as accessible and affordable as we wanted due to a number of logistical and fulfillment barriers. |
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| We’ll be working hard to share the news with all our customers and community members to ensure everyone has the support they need with final orders. Customer support and service from our vendor will continue for four weeks after the sale ends. Until then, please click on Customer Support at gear.mozilla.org if you have any problems or questions about an order. | | We’ll be working hard to share the news with all our customers and community members to ensure everyone has the support they need with final orders. Customer support and service from our vendor will continue for four weeks after the sale ends. Until then, please click on Customer Support at gear.mozilla.org if you have any problems or questions about an order. |
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| Please note: This marks the closing of the external, public-facing Gear Store, but Mozillians will still be able to use Bugzilla to procure branded items that meet the approved use guidelines. | | Please note: This marks the closing of the external, public-facing Gear Store, but Mozillians will still be able to use Bugzilla to procure branded items that meet the approved use guidelines (see below). |
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| === Who can file a bug for gear? === | | === Who can file a bug for gear? === |
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| Please note: Due to space limitations, gear is not available at every Mozilla space. More information about requesting gear from Mozilla spaces can be found [https://wiki.mozilla.org/GearStore/SpaceRequests here]. | | Please note: Due to space limitations, gear is not available at every Mozilla space. More information about requesting gear from Mozilla spaces can be found [https://wiki.mozilla.org/GearStore/SpaceRequests here]. |
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| == More Information About gear.mozilla.org ==
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| === Who receives the revenue from gear.mozilla.org? ===
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| Donations from Official Mozilla Gear will go to the Mozilla Foundation to further its mission to promoting openness, innovation, and opportunity on the Web.
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| === Why does Mozilla Gear have limited inventory? ===
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| This is version 1.0 of gear.mozilla.org. We first wanted to feature items that would be most popular and most "evergreen." More items will be added over time. Stay tuned!
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| === Why is Mozilla Gear in English only? ===
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| Mozilla is a global organization. As such, we know that translating gear.mozilla.org into languages other than U.S. English is very important. In order to launch Mozilla Gear as soon as possible, v1.0 of the site is in US-EN only. Additional languages will be added.
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| === Will there be gear available in children's sizes? ===
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| Yes! Merchandise during launch will be in adult sizes only, but eventually we want to add child-sized clothing and other items for even the littlest Mozilla fans.
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| === Can I be a store model sometime? ===
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| As we roll out new products for Mozilla Gear, we'll arrange additional photo shoots. We'll do our best to host these in different MozSpaces. Models are selected largely on a first come, first served basis, though we do need to ensure we have both women and men represented, along with a variety of clothing sizes.
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| === Can I design an item for Mozilla Gear? ===
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| Yes! More information to come once the store has launched.
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| === Can I suggest merchandise or marketing ideas for Mozilla Gear? ===
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| Yes! Add your brilliant ideas to the [https://etherpad.mozilla.org/gear-store-ideas "Ideas for Gear" list].
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| === Why does the Firefox t-shirt have a flat rate shipping fee? ===
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| During the business planning process for Mozilla Gear, many of our community members expressed a desire to have at least one item available to anyone, anywhere, for the same end-to-end price. Shipping costs can be very high -- $15 - $20 or more to ship one T-shirt to some locales around the globe. We're a global organization, we wanted the Firefox shirt to be accessible to more Mozillians around the world.
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| === Do other items have the flat rate shipping fee? ===
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| No. Other items have the traditional shipping rates used by our vendor in their other stores.
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| === How was the flat shipping rate calculated? ===
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| We looked at the geographic data of our user base, Mozillians.org, and donors, and came up with an expected global distribution for Mozilla Gear customers. We then took the average of the projected shipping rates and used that as the price point for the shipping on that shirt. We may adjust the one-rate shipping cost based on order volume and demand.
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| === Why are most of the items sourced in the United States? ===
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| We had to pick places to start. If the bulk of purchases on different goods gain other geographic focus, we may move our suppliers to that part of the world. Our vendor manages those decisions on our behalf.
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