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| This page will track which people are committed to particular times in live chat, so we know when to declare official hours. If you can be available on a scheduled time, please add yourself to this page.
| | <span style="font-size: 1.5em">The live chat scheduling page has moved to [http://support.mozilla.com/en-US/kb/Live+Chat+coverage http://support.mozilla.com/en-US/kb/Live+Chat+coverage].</span> |
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| ==Official Hours==
| | If you're new to live chat, please read: |
| The official hours are 11am-2pm and 6pm-7pm PDT Mondays, and 10am-1pm and 6pm-7pm Tuesday-Friday. A room monitor should be on duty during all published hours. If you can help out during any of the times below, please add yourself.
| | *[http://support.mozilla.com/kb/helping+with+Live+Chat Helping with Live Chat] |
| | | *[http://support.mozilla.com/kb/Live+Chat+basic+support+handbook Live Chat basic support handbook] |
| If two or more experienced helpers want to open during a time not listed below, please add the time(s) and the helpers below, so that the time can be added to the official hours.
| | *[http://support.mozilla.com/en-US/kb/Installing+and+Configuring+Spark Installing and configuring Spark]. |
| | |
| (Official hours are in bold below)
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| | |
| ==How to help==
| |
| Once you've signed up, please show up on Spark at your designated time to help out. Unless it is manually closed, Live Chat will be open whenever at least one approved helper is set "Available". If Live Chat is manually closed and you need to open, send e-mail to majken (at) gmail dot com and livechat (at) zzxc dot net.
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| Entries with a "?" are not definitive and are subject to change.
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| | |
| If you're new to live chat, please read [http://support.mozilla.com/kb/helping+with+Live+Chat Helping with Live Chat], [http://support.mozilla.com/kb/Live+Chat+basic+support+handbook Live Chat basic support handbook], and [http://support.mozilla.com/en-US/kb/Installing+and+Configuring+Spark Installing and configuring Spark]. | |
| | |
| this is a time conversion chart:
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| PDT - GMT +7
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| PDT <> GMT
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| 0000 - 0700
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| 0100 - 0800
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| 0200 - 0900
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| 0300 - 1000
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| 0400 - 1100
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| 0500 - 1200
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| 0600 - 1300
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| 0700 - 1400
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| 0800 - 1500
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| 0900 - 1600
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| 1000 - 1700
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| 1100 - 1800
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| 1200 - 1900
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| 1300 - 2000
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| 1400 - 2100
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| 1500 - 2200
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| 1600 - 2300
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| 1700 - 0000
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| 1800 - 0100
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| 1900 - 0200
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| 2000 - 0300
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| 2100 - 0400
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| 2200 - 0500
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| 2300 - 0600
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| | |
| please note this is in 24 hour clock
| |
| | |
| ==September 2008, Week 1==
| |
| ===Monday, September 1===
| |
| Notes: Labor Day, No Weekly Meeting
| |
| *<span style="color: red; font-size: 1.2em">'''Labor Day: No Official Hours, Just Sign Up Below. '''</span>
| |
| **Jammer400
| |
| **jizzywix1993
| |
| **?
| |
| | |
| ===Tuesday, September 2===
| |
| Notes:
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| *'''2am-3am'''
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| **?
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| *'''[[Support/SUMOdev_Meeting_Notepad|sumodev meeting]]: 9am-9:30am PDT'''
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***'''zzxc (room monitor)'''
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| ***Jammer400
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| **11:30am-1pm
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| ***'''mzz (room monitor)'''
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| ***Jammer400
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| *'''6pm-7pm'''
| |
| **'''zzxc (room monitor)'''
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| ***Jammer400
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| ***?
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| | |
| ===Wednesday, September 3===
| |
| Notes:
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***'''Lucy (room monitor)'''
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| ***Jammer400
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| **11:30am-1pm
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| ***'''Lucy (room monitor)'''
| |
| ***Jammer400
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
| |
| | |
| ===Thursday, September 4===
| |
| Notes:
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| *'''2am-3am'''
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| **?
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***'''Lucy (room monitor)'''
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| *** ?
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| **11:30am-1pm
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| ***'''Lucy (room monitor)'''
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| *** ?
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
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| | |
| ===Friday, September 5===
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| Notes:
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***'''Lucy (room monitor)'''
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| *** ?
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| **11:30am-1pm
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| ***Bubo
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| ***'''Lucy (room monitor)'''
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| *** ?
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
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| ***jizzywix1993
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| | |
| ===Saturday, September 6===
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| Notes:
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| *<span style="color: red; font-size: 1.2em">'''New Shift: 11am - 1pm and 5pm - 6pm '''</span>
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| *'''11am-1pm'''
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| **11am-12:00pm
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| ***Jammer400
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| ***jizzywix1993
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| **12:00pm-1pm
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| ***Jammer400
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| ***jizzywix1993
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| *'''5pm-6pm'''
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| **5pm-6pm
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| ***Jammer400
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| ***jizzywix1993
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| | |
| ==August 2008, Week 4==
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| ===Monday, August 25===
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| Notes:Bubo in 8:30PM?-12am?
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| *'''[[Support/Weekly_Meetings|support.mozilla.com meeting]]: 10am-10:45am PDT''' (everyone welcome)
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| *'''11am-2pm'''
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| **11am-12:30pm
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| ***'''zzxc (room monitor)'''
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| ***Andrew hensley?
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| ***ballysallagh1
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| ***Jammer400
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| ***DanielKasuga (Trainee)
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| **12:30pm-2pm
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| ***'''mzz (room monitor)'''
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| ***Andrew hensley?
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| ***ballysallagh1
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| ***Jammer400
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
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| **Andrew hensley?
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| **Jammer400
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| | |
| *<span style="color: red; font-size: 1.2em">'''7pm PDT: [[Releases/Firefox_2.0.0.16_MU|Firefox 2.0.0.16->3.0.1 major update]] released'''</span>
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| **Live Chat should be open extra hours, sign up below if you can be here
| |
| **'''7pm-8pm'''
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| ***'''zzxc (room monitor)'''
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| ***?
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| **'''8pm-9:00pm'''
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| ***Bubo from 8:30pm?
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| | |
| ===Tuesday, August 26===
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| Notes: Lucy out part of the day
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| *'''2am-3am'''
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| *** Bubo?
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| *'''[[Support/SUMOdev_Meeting_Notepad|sumodev meeting]]: 9am-9:30am PDT'''
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***ballysallagh1
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| ***'''zzxc (room monitor)'''
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| **11:30am-1pm
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| ***ballysllagh1
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| ***'''mzz (room monitor)'''
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
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| | |
| ===Wednesday, August 27===
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| Notes:
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***'''Lucy (room monitor)'''
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| *** ?
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| **11:30am-1pm
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| ***'''Lucy (room monitor)'''
| |
| *** ?
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
| |
| | |
| ===Thursday, August 28===
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| Notes:
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| *'''2am-3am'''
| |
| **Bubo?
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| *'''10am-1pm'''
| |
| **10am-11:30am
| |
| ***'''Lucy (room monitor)'''
| |
| *** ?
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| **11:30am-1pm
| |
| ***'''Lucy (room monitor)'''
| |
| *** ?
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| *'''6pm-7pm'''
| |
| **'''zzxc (room monitor)'''
| |
| | |
| ===Friday, August 29===
| |
| Notes:
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| *'''10am-1pm'''
| |
| **10am-11:30am
| |
| ***'''Lucy (room monitor)'''
| |
| *** ?
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| **11:30am-1pm
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| ***Bubo
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| ***'''Lucy (room monitor)'''
| |
| *** ?
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| *'''6pm-7pm'''
| |
| **'''zzxc (room monitor)'''
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| | |
| ==August 2008, Week 3==
| |
| ===Weekly Metrics===
| |
| *Total number of users entering chat queues: 753
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| *Number of chat users served by agents: 402
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| *Number of users cancelling request 24
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| *Number of users never picked up by an agent: 327
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| *Percentage of users served by an agent: 53%
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| | |
| | |
| ==August 2008, Week 2==
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| ===Monday, August 11===
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| Notes: zzxc out, Cww out, Bubo in 10pm?-2pm
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| *'''11am-2pm'''
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| **11am-12:30am
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| ***?
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| **12:30am-2pm
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| ***?
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| *'''6pm-7pm'''
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| **?
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| | |
| ===Tuesday, August 12===
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| Notes: zzxc out, Cww with stitches
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***?
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| **11:30am-1pm
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| ***?
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| *'''6pm-7pm'''
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| **?
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| | |
| ===Wednesday, August 13===
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| Notes: zzxc out
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***?
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| **11:30am-1pm
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| ***?
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
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| | |
| ===Thursday, August 14===
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| Notes: myles7897 out
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***?
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| **11:30am-1pm
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| ***'''zzxc (room monitor)'''
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
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| | |
| ===Friday, August 15===
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| Notes: myles7897 out
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| *'''10am-1pm'''
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| **10am-11:30am
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| ***?
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| **11:30am-1pm
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| ***'''zzxc (room monitor)'''
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| ***Bubo
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| *'''6pm-7pm'''
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| **'''zzxc (room monitor)'''
| |
| | |
| ==August 2008, Week 1==
| |
| ===Wednesday, August 6===
| |
| *'''10am-1pm'''
| |
| **'''Lucy (room monitor)'''
| |
| **Jammer400
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| *'''6pm-7pm'''
| |
| **'''zzxc (room monitor)'''
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| **Jammer400
| |
| | |
| ===Thursday, August 7===
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| *'''10am-1pm'''
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| **'''Lucy (room monitor)'''
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| *'''6pm-7pm'''
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| | |
| ===Friday, August 8===
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| *'''10am-1pm'''
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| **'''Lucy (room monitor)'''
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| *'''6pm-7pm'''
| |