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| ===Ways to Get Involved in Open Comms===
| | #REDIRECT [[Mozilla Open Mic/Get Involved]] |
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| We have a ton of contribution pathways! From Support to Social to PR, there are almost endless ways you can help shape our communications program and tell the world about Mozilla.
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| ===One time contributions===
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| ====Localization ====
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| '''Who:''' If you know English and can translate it into another language (for example, your native one), help us translate English language articles into your language.
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| '''Requirements:'''
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| Working knowledge of English, good knowledge of your native language, good writing skills, attention to detail
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| '''How to get involved''': Sign up for a SUMO account and get started [https://support.mozilla.org/en-US/get-involved/l10n here]
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| '''Training:'''[[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide | To get started read the SUMO localization Guide]]
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| '''Contact:''' Locale Leaders or admin short list: [http://mailto://vesper@mozilla.com vesper@mozilla.com]
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| ====Social Support Tweeting and Facebook posting====
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| '''Who:''' For those of you that like to represent Mozilla Support in social channels this is the place for you. You can tweet or post on Facebook as a Mozillian to help give support to Mozilla software users.
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| '''Requirements''': Twitter account or a Sprinklr account(ask Madalina in "Contact"), an email account and 10 mins of your time.
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| '''How to Get Involved:''' Mail the social support mailing list that you would like to sign up (see contact link below) and check out [[https://wiki.mozilla.org/Support/Social SUMO Social Support Wiki Page]]
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| '''Training:''' [[https://docs.google.com/presentation/d/15KENYxyfTwkB5WsTbbHOChh9-efR5Ywjt6YNApXDRc0/edit#slide=id.g57c0aa7d8_00 Intro slide deck]]
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| '''Contact :'''[[https://wiki.mozilla.org/Support/Social#Contact Social Support Contact Page]] or the Admin short list: [[mana@mozilla.com]] , [[Lhull@mozilla.com]]
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| [[https://wiki.mozilla.org/Support/Social | Find out more information here]]
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| ====Writing A Campaign Tweet or Blog Post====
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| '''Requirements:''' Twitter, Facebook, or a social tool such as a website that you can publish on.
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| '''How to get involved:''' [https://wiki.mozilla.org/Open_Comms/Encryption Open Comms Encryption Campaign]
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| '''Contact:''' [open comms mailing list below]
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| ====Answer a Support Forum Question====
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| [[https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&redirectslug=answer-support-questions]]
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| [[https://wiki.mozilla.org/Support#Contribution_areas]]
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| '''Who:'''Supporters or those looking to get technical with a bundle of empathy for Mozilla open source software users.
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| '''Requirements:'''A support forum account signed up as a contributor, a little reading and introduction
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| '''How to get involved:'''[https://support.mozilla.org/en-US/get-involved/questions Get Involved SUMO Questions ]
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| '''Training:'''Use the above link as well as a task list of training tasks at One and done start here: [https://oneanddone.mozilla.org/tasks/119/ with the first task]
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| '''Contact:'''Forum moderators or admins short list: rmcguigan@mozilla.com madalina@mozilla.com
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| ===A Few contributions a week===
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| ====Localize a Support Article====
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| [[https://support.mozilla.org/en-US/kb/translating-an-article]]
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| [[https://support.mozilla.org/en-US/kb/practice-article-localize-this]]
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| '''Who:'''
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| '''Requirements:'''
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| '''How to get involved:'''
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| '''Training:'''
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| '''Contact:'''
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| ====Become part of the Comm Reps program ====
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| [[CommSquared | Comm Reps]]
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| '''Who:''' If you like to write, talk about Mozilla on social media, you are already a step ahead. If Mozilla megaphone sound like you, we could use your help.
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| '''Requirements:'''Mozillian Profile link-> https://mozillians.org/en-US/ ,
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| Email to PR team a heads-up at communications@mozilla.com
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| Fill out this form first: [https://docs.google.com/forms/d/16vXnTx7WdtbhUNsNgdVZVQTYbb4qFE72A7965lyie_Q/viewform?edit_requested=true here]
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| Topic of interest from Open Comms team
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| * Upcoming (not yet released/announced) projects, product features, etc.
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| * Public policy / political statements (beyond what’s on the wiki)
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| * Data/statistics on product usage, market share, etc.
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| '''How to get involved:''' Contact communications@mozilla.com
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| '''Training:'''[https://wiki.mozilla.org/CommSquared/Blogpost CommSquared Blogpost] - older
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| [https://wiki.mozilla.org/Open_Comms#How_to_write_an_effective_blog_post Effective blogpost tips]
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| '''Contact:''' communications@mozilla.com
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| ====Support Forum Specialist====
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| '''Who:'''Like to troubleshoot Firefox, Firefox for Android, Firefox for iOS, Webmaker or Thunderbird, look here.
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| '''Requirements:'''SUMO support account from https://support.mozilla.org
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| '''How to get involved:'''[[https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&redirectslug=answering-support-questions Sign up and start answering questions]]
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| '''Training:''' [https://support.mozilla.org/en-US/get-involved/questions] and One and done start here: [https://oneanddone.mozilla.org/tasks/119/]
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| '''Contact:'''Admin short list: guigs@mozilla.com and mada@mozilla.com
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| ====Writing a Support Article or making edits====
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| [[https://support.mozilla.org/en-US/kb/using-knowledge-base-dashboard]]
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| [[https://support.mozilla.org/en-US/kb/improve-knowledge-base]]
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| ===Tribal Commitment Contributions===
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| ====Locale Leader====
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| '''Who:''' Do you not see a locale listed in the SUMO contributor forum? This is where you can start one. Start by reaching out to Michal the Localization Admin for SUMO.
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|
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| [[https://support.mozilla.org/en-US/kb/how-be-sumo-locale-leader | SUMO how to become a Locale Leader]]
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| TBA: New changes are happening in regards to the support forum platform. Contact any SUMO admin for more information of the progress of this project.
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| ====Support Forum Moderator====
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| [[https://support.mozilla.org/en-US/kb/moderation-guidelines]]
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| '''Who:'''
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| '''Requirements:'''
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| '''How to get involved:'''
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| '''Training:'''
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| '''Contact:'''
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| ====Support Knowledge Base Article Reviewer and Editor====
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| [[https://support.mozilla.org/en-US/kb/write-articles-knowledge-base]]
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| '''Who:'''
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| '''Requirements:'''
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| '''How to get involved:'''
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| '''Training:'''
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| '''Contact:'''
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| ====High profile Media Relations====
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| Who: aimed for an experienced spokesperson or someone who has contacted communications@mozilla.com more than once. Think this is you? Who May become CommSquared
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| '''Requirements:'''
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| * Mozillian Profile link-> [https://mozillians.org/]
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| * Contacting communications@mozilla.com to let them know what you are working on
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| '''How to join:''' [https://wiki.mozilla.org/CommSquared#How_do_I_join.3F How do I join]
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| '''Contact:''' communication@mozilla.com
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| ====Social Support Reviewer and Approver====
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| [[https://wiki.mozilla.org/Support/Social#Contact]]
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| [link write up for description of role from Mada]
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| '''Who:'''
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| '''Requirements:'''
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| '''How to get involved:'''
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| '''Training:'''
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| '''Contact:'''
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| ===Don't see something, you can propose more===
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| Contact[[opencomms community email]]
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