Thunderbird/Support/Workflow: Difference between revisions

Thunderbird/Support/Workflow (view source)

240 bytes removed , 8 February 2011

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 ==== Removing Replies that contain attacks and/or profanity ====
-If you are a Get Satisfaction Moderator, then '''feel free to remove replies that  are attacks or have profanity without useful information''' (if you want to retain the reply but redact the profanity see "Removing Profanity and Attack Language from Replies"). Use something like the following as a reason for removing the reply.
+If you are a Get Satisfaction Moderator, then '''feel free to remove replies that  are attacks or have profanity without useful information''' (if you want to retain the reply but redact the profanity see "Removing Profanity and Attack Language from Replies"). Use the [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Removing_Replies_that_contain_attacks_and.2For_profanity|boilerplate for Removing Replies that contain attacks and/or profanity]]
-"''Hi. I understand from your reply that you are frustrated. However profanity and disrespectful language are unacceptable because they violate the CCPact:
-http://getsatisfaction.com/ccpact
-Therefore I have removed your reply. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community."''"
 ==== Archive the topic if there's profanity and only 1 ranter & ranter doesn't really want help ====