Thunderbird/StatusMeetings/2012-07-10/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2012-07-10
Jump to navigation
Jump to search
| Line 3: | Line 3: | ||
# sadness = 500/641 = 78% (1 week ago:79%) | # sadness = 500/641 = 78% (1 week ago:79%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* | #* 20,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_balks_at_some_innocuous_messages | ||
#* | #* 20,http://getsatisfaction.com/mozilla_messaging/topics/installing_two_new_accounts | ||
#* | #* 14,http://getsatisfaction.com/mozilla_messaging/topics/deleted_emails-11cun5 | ||
#* | #* 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_accept_my_ymail_password | ||
#* | #* 12,http://getsatisfaction.com/mozilla_messaging/topics/change_email_password-15pvd3 | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 183,wayne_mery (v);139,sfhowes (v);100,san_2972983 (v);91,stan_647060 (v);85,chrisramsden (v);84,anje_yelf (v);77,matt_678579 (v);23,rob_653835 (v);18,christ1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 183,wayne_mery (v);139,sfhowes (v);100,san_2972983 (v);91,stan_647060 (v);85,chrisramsden (v);84,anje_yelf (v);77,matt_678579 (v);23,rob_653835 (v);18,christ1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
Revision as of 06:16, 10 July 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 500/641 = 78% (1 week ago:79%)
- Top 5 active (getactive-m.rb)
- 20,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_balks_at_some_innocuous_messages
- 20,http://getsatisfaction.com/mozilla_messaging/topics/installing_two_new_accounts
- 14,http://getsatisfaction.com/mozilla_messaging/topics/deleted_emails-11cun5
- 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_accept_my_ymail_password
- 12,http://getsatisfaction.com/mozilla_messaging/topics/change_email_password-15pvd3
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 183,wayne_mery (v);139,sfhowes (v);100,san_2972983 (v);91,stan_647060 (v);85,chrisramsden (v);84,anje_yelf (v);77,matt_678579 (v);23,rob_653835 (v);18,christ1 (v);(gethappykludged-m.rb)
- new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 189/10, Tue 201/4, Wed 190/6, Thu 202/10, Fri 179/8, Sat 87/4, Sun 130/6 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
