Thunderbird/StatusMeetings/2012-07-10/SupportAppendix: Difference between revisions

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#* 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_accept_my_ymail_password
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_accept_my_ymail_password
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/change_email_password-15pvd3
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/change_email_password-15pvd3
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 1148,christ1 (v); 145,chrisramsden (v);118,stan_647060 (v);88,san_2972983 (v);87,sfhowes (v);81,matt_678579 (v);63,wayne_mery (v);43,anje_yelf (v);23,finitarry (v);11,elcameleon1 (v);11,eat_shit_4405269 (v);9,jmn_3372739(v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 1148,christ1 (v); 145,chrisramsden (v);118,stan_647060 (v);88,san_2972983 (v);87,sfhowes (v);81,matt_678579 (v);63,wayne_mery (v);43,anje_yelf (v);23,finitarry (v);11,elcameleon1 (v);9,jmn_3372739(v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 187/12, Tue 164/10, Wed 175/11, Thu 178/6, Fri 174/6, Sat 141/4, Sun 121/7 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 187/12, Tue 164/10, Wed 175/11, Thu 178/6, Fri 174/6, Sat 141/4, Sun 121/7 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

Latest revision as of 06:30, 10 July 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 500/641 = 78% (1 week ago:79%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 1148,christ1 (v); 145,chrisramsden (v);118,stan_647060 (v);88,san_2972983 (v);87,sfhowes (v);81,matt_678579 (v);63,wayne_mery (v);43,anje_yelf (v);23,finitarry (v);11,elcameleon1 (v);9,jmn_3372739(v);(gethappykludged-m.rb)
  4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 187/12, Tue 164/10, Wed 175/11, Thu 178/6, Fri 174/6, Sat 141/4, Sun 121/7 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

2July-8July2012-GS-TB-1of2-Community stats for Mozilla Messaging.png 2July-8July2012-GS-TB-2of2-Community stats for Mozilla Messaging.png

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