Thunderbird/StatusMeetings/2012-09-25/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2012-09-25
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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 455/613 = 74% (1 week ago:72%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/get...") |
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# sadness = 455/613 = 74% (1 week ago:72%) | # sadness = 455/613 = 74% (1 week ago:72%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* | #* 8,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_open_as_list_as_default | ||
#* 16,http://getsatisfaction.com/mozilla_messaging/topics/ | #* 16,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question | ||
#* | #* 15,http://getsatisfaction.com/mozilla_messaging/topics/outlook_meeting_requests_in_google_calendar | ||
#* | #* 13,http://getsatisfaction.com/mozilla_messaging/topics/cant_import_netscape_7_2_profile_and_mail_to_thunderbird | ||
#* | #* 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_do_not_show_my_pasted_profile/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new contributors: '''Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!'''; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: '''Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!'''; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
Revision as of 06:15, 25 September 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 455/613 = 74% (1 week ago:72%)
- Top 5 active (getactive-m.rb)
- 8,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_open_as_list_as_default
- 16,http://getsatisfaction.com/mozilla_messaging/topics/compact_folder_question
- 15,http://getsatisfaction.com/mozilla_messaging/topics/outlook_meeting_requests_in_google_calendar
- 13,http://getsatisfaction.com/mozilla_messaging/topics/cant_import_netscape_7_2_profile_and_mail_to_thunderbird
- 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_do_not_show_my_pasted_profile/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);(gethappykludged-m.rb)
- new contributors: Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 226/9, Tue 217/79, Wed 212/27, Thu 208/11, Fri 220/19, Sat 129/2, Sun 102/17 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
