Sumo/Live Chat coverage during the summit: Difference between revisions

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==Official Hours==
==Official Hours==
The official hours will be 10am-11am and 6pm-7pm PDT Monday through Friday.  Live Chat may stay open later than the scheduled closing time if helpers are available.  A room monitor should be available during all published hours.  If you can help out during any of the times below, please add yourself.
The official hours will be 6-8am,10am-11am,12pm-2pm, 3pm-6pm and 6pm-7pm PDT Monday through Friday.  Live Chat may stay open later than the scheduled closing time if helpers are available.  A room monitor should be available during all published hours.  If you can help out during any of the times below, please add yourself.


If two or more experienced helpers want to open during a time not listed below, please add the time(s) and the helpers below, so that the time can be added to the official hours.
If two or more experienced helpers want to open during a time not listed below, please add the time(s) and the helpers below, so that the time can be added to the official hours.
Line 10: Line 10:
==How to help==
==How to help==
Once you've signed up, please show up on Spark at your designated time to help out.  Unless it is manually closed, Live Chat will be open whenever at least one approved helper is set "Available".  If Live Chat is manually closed and you need to open, send e-mail to majken (at) gmail dot com and livechat (at) zzxc dot net.
Once you've signed up, please show up on Spark at your designated time to help out.  Unless it is manually closed, Live Chat will be open whenever at least one approved helper is set "Available".  If Live Chat is manually closed and you need to open, send e-mail to majken (at) gmail dot com and livechat (at) zzxc dot net.
Entries with a "?" are not definitive and are subject to change.


If you're new to live chat, please read [http://support.mozilla.com/kb/helping+with+Live+Chat Helping with Live Chat], [http://support.mozilla.com/kb/Live+Chat+basic+support+handbook Live Chat basic support handbook], and [http://support.mozilla.com/en-US/kb/Installing+and+Configuring+Spark Installing and configuring Spark].
If you're new to live chat, please read [http://support.mozilla.com/kb/helping+with+Live+Chat Helping with Live Chat], [http://support.mozilla.com/kb/Live+Chat+basic+support+handbook Live Chat basic support handbook], and [http://support.mozilla.com/en-US/kb/Installing+and+Configuring+Spark Installing and configuring Spark].


==Monday, July 28==
==Monday, July 28==
*'''6am-8am'''
**'''Ricmacas (Opener)'''
*'''10am-11am'''
*'''10am-11am'''
**'''Noah (room monitor)'''
**'''Noah (room monitor/Opener)'''
*12pm-2pm
**Ricmacas
**Jammer400
*'''12pm-2pm'''
**'''Jammer400 (Opener)'''
**Ricmacas
*'''3pm-6pm'''
**'''Jammer400 (Opener)'''
*'''6pm-7pm'''
*'''6pm-7pm'''
**WolfWindShadow
**'''WolfWindShadow (Opener)'''
**Jammer400
**Jammer400


==Tuesday, July 29==
==Tuesday, July 29==
*'''6am-8am'''
**'''Ricmacas (Opener)'''
*'''10am-11am'''
*'''10am-11am'''
**'''Noah (room monitor)'''
**'''Noah (room monitor/Opener)'''
*12pm-2pm
**Jammer400
**Jammer400
**Ricmacas
*'''12pm-2pm'''
**'''Jammer400 (Opener)'''
**Ricmacas
*'''3pm-6pm'''
**'''Jammer400 (Opener)'''
*'''6pm-7pm'''
*'''6pm-7pm'''
**WolfWindShadow
**'''WolfWindShadow (Opener)'''
**Jammer400
**Jammer400


==Wednesday, July 30==
==Wednesday, July 30==
*'''6am-8am'''
**'''Ricmacas (Opener)'''
*'''10am-11am'''
*'''10am-11am'''
**'''Noah (room monitor)'''
**'''Noah (room monitor/Opener)'''
*12pm-2pm
**Ricmacas
*'''12pm-2pm'''
**'''Jammer400 (Opener)'''
**Ricmacas
*'''3pm-6pm'''
**'''Jammer400 (Opener)
*'''6pm-7pm'''
**'''mzz (room monitor/Opener)'''
**Jammer400
**Jammer400
*'''6pm-7pm'''
**'''mzz (room monitor)'''


==Thursday, July 31==
==Thursday, July 31==
*'''6am-8am'''
**'''Ricmacas (Opener)'''
*'''10am-11am'''
*'''10am-11am'''
**'''Noah (room monitor)'''
**'''Noah (room monitor)'''
*12pm-2pm
**Jammer400
**Jammer400
**Ricmacas
*'''12pm-2pm'''
**'''Jammer400 (Opener)'''
**Ricmacas
*'''3pm-6pm'''
**'''Jammer400 (Opener)
*'''6pm-7pm'''
*'''6pm-7pm'''
**'''mzz (room monitor)'''
**'''mzz (room monitor/Opener)'''
**Jammer400


==Friday, August 1==
==Friday, August 1==
*'''6am-8am'''
**'''Ricmacas (Opener)'''
*'''10am-11am'''
*'''10am-11am'''
**'''Noah (room monitor)'''
**'''Noah (room monitor)'''
*12pm-2pm
**Ricmacas
**Jammer400
*'''12pm-2pm'''
**'''Jammer400 (Opener)'''
**Ricmacas
*'''3pm-6pm'''
**'''Jammer400 (Opener)
*'''6pm-7pm'''
*'''6pm-7pm'''
**'''mzz (room monitor)'''
**'''mzz (room monitor/Opener)'''
**Jammer400
**Jammer400

Latest revision as of 19:03, 28 July 2008

Lucy, Cww and zzxc will be away from Monday July 28 to August 1, 2008 for the Firefox Summit. If you can cover hours this week, please sign up below.

Official Hours

The official hours will be 6-8am,10am-11am,12pm-2pm, 3pm-6pm and 6pm-7pm PDT Monday through Friday. Live Chat may stay open later than the scheduled closing time if helpers are available. A room monitor should be available during all published hours. If you can help out during any of the times below, please add yourself.

If two or more experienced helpers want to open during a time not listed below, please add the time(s) and the helpers below, so that the time can be added to the official hours.

(Official hours are in bold below)

How to help

Once you've signed up, please show up on Spark at your designated time to help out. Unless it is manually closed, Live Chat will be open whenever at least one approved helper is set "Available". If Live Chat is manually closed and you need to open, send e-mail to majken (at) gmail dot com and livechat (at) zzxc dot net. Entries with a "?" are not definitive and are subject to change.

If you're new to live chat, please read Helping with Live Chat, Live Chat basic support handbook, and Installing and configuring Spark.

Monday, July 28

  • 6am-8am
    • Ricmacas (Opener)
  • 10am-11am
    • Noah (room monitor/Opener)
    • Ricmacas
  • 12pm-2pm
    • Jammer400 (Opener)
    • Ricmacas
  • 3pm-6pm
    • Jammer400 (Opener)
  • 6pm-7pm
    • WolfWindShadow (Opener)
    • Jammer400

Tuesday, July 29

  • 6am-8am
    • Ricmacas (Opener)
  • 10am-11am
    • Noah (room monitor/Opener)
    • Jammer400
    • Ricmacas
  • 12pm-2pm
    • Jammer400 (Opener)
    • Ricmacas
  • 3pm-6pm
    • Jammer400 (Opener)
  • 6pm-7pm
    • WolfWindShadow (Opener)
    • Jammer400

Wednesday, July 30

  • 6am-8am
    • Ricmacas (Opener)
  • 10am-11am
    • Noah (room monitor/Opener)
    • Ricmacas
  • 12pm-2pm
    • Jammer400 (Opener)
    • Ricmacas
  • 3pm-6pm
    • Jammer400 (Opener)
  • 6pm-7pm
    • mzz (room monitor/Opener)
    • Jammer400

Thursday, July 31

  • 6am-8am
    • Ricmacas (Opener)
  • 10am-11am
    • Noah (room monitor)
    • Jammer400
    • Ricmacas
  • 12pm-2pm
    • Jammer400 (Opener)
    • Ricmacas
  • 3pm-6pm
    • Jammer400 (Opener)
  • 6pm-7pm
    • mzz (room monitor/Opener)
    • Jammer400

Friday, August 1

  • 6am-8am
    • Ricmacas (Opener)
  • 10am-11am
    • Noah (room monitor)
    • Ricmacas
  • 12pm-2pm
    • Jammer400 (Opener)
    • Ricmacas
  • 3pm-6pm
    • Jammer400 (Opener)
  • 6pm-7pm
    • mzz (room monitor/Opener)
    • Jammer400
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