ReleaseEngineering/Bugzilla/Triage: Difference between revisions

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# untriaged: new bugs that are not yet assigned;
# untriaged: new bugs that are not yet assigned;
# triaged: bugs assigned to RelEng team members; and,
# triaged: bugs assigned to RelEng team members; and,
# future: bugs moved to the Release Engineering:Future component ([https://wiki.mozilla.org/ReleaseEngineering:Bug_Triage#My_bug_got_classified_to_Release_Engineering:Future._What_does_that_mean.3F see below]).
# "future": bugs that are not urgent, are scheduled for later (e.g. quarterly goals), or enhancements.


Individual team members handle their own bugs in different ways. Most team members will switch bugs from NEW to ASSIGNED when they begin working on them. Some may even set the Priority flag. If they do use the Priority field, the Priority levels have these generally accepted meanings:
Individual team members handle their own bugs in different ways. Most team members will switch bugs from NEW to ASSIGNED when they begin working on them. Some may even set the Priority flag. If they do use the Priority field, the Priority levels have these generally accepted meanings:


* P1: blocker bug, other bugs are on hold until this is fixed;
* P1: blocker bug: other bugs are on hold until this is fixed;
* P2: In progress;
* P2: In Progress;
* P3: Next up, planning to work on it within 2 weeks; and,
* P3: Next up: someone is working on, or planning to work, on it;
* P4-P5: non-critical work
* P4: Bug is blocked by another bug or some external task. A Quarterly Goal;
* P5: Non-critical work / enhancement


= My bug got classified to Release Engineering:Future. What does that mean? =
= Nobody is working on my bug. Help! =


Currently, the "Future" component is described in Bugzilla as "For longer term projects that have been agreed should be done, but have no immediate plans to so. These are not be part of the regular recurring triage. Advanced planning and placeholder goals for next quarter also go here."
We're always striving to get better about fixing bugs and how we handle the bugs we're not currently fixing. Even with a larger team, there are still many more things to work on than there are people available to work on them. If you have a bug that is not currently assigned to someone on the RelEng team, there are a few things you can do to increase the chances receiving prompt attention:


This is pretty accurate, but what does it actually mean:
Things that help:
* Triaged bugs with no immediate owners go here.  
* follow the [http://landfill.bugzilla.org/bugzilla-3.4-branch/page.cgi?id=bug-writing.html Bug Writing guidelines]. The more information you can put in the bug, the easier we will be able to track down the problem and fix it.
* Sadly, most enhancement bugs end up here unless they will make the core release process better, more streamlined, etc..
* ask to borrow a machine: if you have the time and inclination, you can debug problems on our hardware. See [http://blog.mozilla.com/bhearsum/archives/146 bhearsum's blog post on the subject] for more info.
* Bugs that are blocked on longer term projects in other groups go here until there is something for RelEng to do.
* Advanced planning and placeholder goals for next quarter (or later) also go here. That's pretty self-explanatory.


= Whiteboard tags in use  =
Things that don't help:
* assigning bugs directly to a release engineer
* adjusting bug priorities yourself, with the exception of blocker bugs
* voting for bugs in bugzilla. For whatever reason, bug votes have never been used for anything other than trivia in the Mozilla community.


*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bdocumentation%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org documentation]
= See Also =
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bhardware%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org hardware]
Other pages about ReleaseEngineering's use of bugzilla - please keep these up to date!
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bvm%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org vm]
* [[ReleaseEngineering/Bugzilla/Flags|Flags]]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Btry-server%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org try-server]  
* [[ReleaseEngineering/Bugzilla/Whiteboard|Whiteboard]]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bunittest%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org unittest]  
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Btalos%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org talos]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bbuildslaves%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org buildslaves]  
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bcapacity%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org capacity]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bgraphserver%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org graphserver]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bautomation%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org automation]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Btimeout%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org timeout]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bbadslave?%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org badslave?]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bmobile%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org mobile]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bl10n%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org l10n]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bbuildmasters%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org buildmasters]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bpuppet%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org puppet]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bopsi%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org opsi]
*[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bsimple%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org simple]
*Specific Platforms:
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Blinux64%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org linux64]
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5B10.6%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org 10.6]
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bwin7%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org win7]
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bwin7x64%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org win7x64]
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bwinmo%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org winmo]
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bmaemo5%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org maemo5]
**[https://bugzilla.mozilla.org/buglist.cgi?resolution=DUPLICATE;resolution=---;status_whiteboard_type=allwordssubstr;query_format=advanced;status_whiteboard=%5Bandroid%5D;component=Release%20Engineering;component=Release%20Engineering%3A%20Custom%20Builds;component=Release%20Engineering%3A%20Future;product=mozilla.org android]

Latest revision as of 05:02, 6 November 2010

Guiding principles for releng bug triage

The RelEng team keeps bugs in three general buckets:

  1. untriaged: new bugs that are not yet assigned;
  2. triaged: bugs assigned to RelEng team members; and,
  3. "future": bugs that are not urgent, are scheduled for later (e.g. quarterly goals), or enhancements.

Individual team members handle their own bugs in different ways. Most team members will switch bugs from NEW to ASSIGNED when they begin working on them. Some may even set the Priority flag. If they do use the Priority field, the Priority levels have these generally accepted meanings:

  • P1: blocker bug: other bugs are on hold until this is fixed;
  • P2: In Progress;
  • P3: Next up: someone is working on, or planning to work, on it;
  • P4: Bug is blocked by another bug or some external task. A Quarterly Goal;
  • P5: Non-critical work / enhancement

Nobody is working on my bug. Help!

We're always striving to get better about fixing bugs and how we handle the bugs we're not currently fixing. Even with a larger team, there are still many more things to work on than there are people available to work on them. If you have a bug that is not currently assigned to someone on the RelEng team, there are a few things you can do to increase the chances receiving prompt attention:

Things that help:

  • follow the Bug Writing guidelines. The more information you can put in the bug, the easier we will be able to track down the problem and fix it.
  • ask to borrow a machine: if you have the time and inclination, you can debug problems on our hardware. See bhearsum's blog post on the subject for more info.

Things that don't help:

  • assigning bugs directly to a release engineer
  • adjusting bug priorities yourself, with the exception of blocker bugs
  • voting for bugs in bugzilla. For whatever reason, bug votes have never been used for anything other than trivia in the Mozilla community.

See Also

Other pages about ReleaseEngineering's use of bugzilla - please keep these up to date!

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