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Thunderbird/Support/GetSatisfaction/GettingStarted: Difference between revisions
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'''There is no "doing it wrong"''' when it comes to supporting Thunderbird users. As long as TB users are being helped and moving forward in getting their issues resolved, '''you are doing it right'''. This guide is just some ways that the community has found that will help folks support Thunderbird users better. | |||
== Rule # 0 Anybody can do support - this is a good thing! == | == Rule # 0 Anybody can do support - this is a good thing! == | ||
Has another Thunderbird user ever solved your Thunderbird problem? Have you ever helped anybody with a Thunderbird problem? It is likely that there are many other users who have the same problem. Why don't you help them out and give back to the Thunderbird community? You don't need to be highly technical - all you need is patience and good communication skills. | Has another Thunderbird user ever solved your Thunderbird problem? Have you ever helped anybody with a Thunderbird problem? It is likely that there are many other users who have the same problem. Why don't you help them out and give back to the Thunderbird community? You don't need to be highly technical - all you need is patience and good communication skills. | ||