Thunderbird/tb-support-crew: Difference between revisions
Jump to navigation
Jump to search
m (better wording) |
m (nits) |
||
| Line 1: | Line 1: | ||
If you <u>currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net?subject=IwantTOhelpUSERS-Support-Crew send an email describing your interest and experience in helping other users]. | If you <u>currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net?subject=IwantTOhelpUSERS-Support-Crew send an email describing your interest and experience in helping other users]. | ||
tb-support-crew is not a place for users to make suggestions or or ask for support, so it is a closed and private. "Crew" is where contributors | tb-support-crew is not a place for users to make suggestions or or ask for support, so it is a closed and private. "Crew" is where contributors communicate with and assist each other, so they can better support users. | ||
Off-topic / non-goals: | Off-topic / non-goals: | ||
* | * User product suggestions should be posted at [https://connect.mozilla.org/ https://connect.mozilla.org/]. | ||
* Thunderbird help or questions should be posted at [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | * Thunderbird help or questions should be posted at [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | ||
* Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | * Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | ||
| Line 11: | Line 11: | ||
Support crew topic ideas: | Support crew topic ideas: | ||
* Current hot topics for users and new versions. | * Current hot topics for users and concerns related new versions. | ||
* Has anybody else seen topic X in their community? | * Has anybody else seen topic X in their community? | ||
* How do we fix problem | * How do we fix problem Y for a user? | ||
* What is the help article for topic Z? If it doesn't exist, let's build one. | * What is the help article for topic Z? If it doesn't exist, let's build one. | ||
* Onboarding new support contributors. | * Onboarding new support contributors. | ||
Latest revision as of 18:51, 17 April 2024
If you currently provide significant support to users, or want to start providing support to users, then send an email describing your interest and experience in helping other users.
tb-support-crew is not a place for users to make suggestions or or ask for support, so it is a closed and private. "Crew" is where contributors communicate with and assist each other, so they can better support users.
Off-topic / non-goals:
- User product suggestions should be posted at https://connect.mozilla.org/.
- Thunderbird help or questions should be posted at https://support.mozilla.org/products/thunderbird
- Coding and product planning in Bugzilla and Thunderbird/tb-planning
- Enterprise support happens at Thunderbird/tb-enterprise
- Other ways to be involved or meet Thunderbird community.
Support crew topic ideas:
- Current hot topics for users and concerns related new versions.
- Has anybody else seen topic X in their community?
- How do we fix problem Y for a user?
- What is the help article for topic Z? If it doesn't exist, let's build one.
- Onboarding new support contributors.
- Effective use of, and best practices of, bugzilla <--> support venues <--> users.
Ideas should be on topic and:
- Be nice (in other words, no personal attacks, ranting, etc.)
- Be constructive (in other words, no repetition, venting, etc.)
Messages that do not meet these rules may result in moderation of the subscriber.