ParticipationSystems

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Overview

The purpose of the Participation Systems initiative is to force multiply Mozilla’s capacity to deliver our ambitious mission by aligning software and IT systems that enable staff, volunteers, and allied communities to work together.

🌍 Background

While our leadership is unified in wanting Mozilla to be truly open to volunteer participation, our current organizational “operating system” makes it difficult to work strategically across employee-volunteer-community boundaries. The legacy systems we use are messy and complicated encouraging collaborative workflows that lack engagement and creating barriers to volunteer participation. We have walls that need to be taken down, and new systems that need to be built.

🌅 Vision

1. Mozilla is a great participatory organization, welcoming to staff, volunteers, and allied community alike.
2. Programs see the value participation brings to their efforts, and are able to build it into their processes and workflows.
3. Mozilla is knowable and understandable leading people to see where and how they can make high value contributions.
4. Our software tools continue to evolve in ways that encourage (responsible) openness and match our aspiration for being a great participatory organization.

😠 Identified Pain Points

1. Protected resources within frequently used information and collaboration systems are not accessible to NDA’ed volunteers (specifically, google documents/slides/etc and some of the content that is currently in Mana)
2. We lack an identity system for volunteers that would unlock access and collaborative capacities. This is complex given the broader need for an identity strategy for staff that is happening in parallel.
3. It is difficult for volunteers to manage their contributions and touch-points with Mozilla, or even find/understand opportunities for participation that exist due to inconsistent systems and processes that don’t relate or speak to one another.
4. We have a set of useful components such as Mozillians, LDAP, etc, but they’re not yet integrated.
5. We lack understanding of volunteer involvement in different areas (advocacy, coding, SuMo, innovation), and are unable to manage our relationship with volunteers and help them be effective because of fragmented tools and limited systems.

🚩 Organizational Change Strategy

1. Generate Momentum/Create Demand
   • Close collaboration with groups that want to work together, on “low hanging” or urgent projects.
   • When: In progress w/ IT, MoFo, Participation, CD, identifying other key parties.
2. Scale to “new” areas
   • Build on infrastructure to facilitate new pan-Mozilla projects that leverage participation.
   • When: by EOY, ongoing
3. Replace legacy systems
   • Identifying legacy systems for participation and migrating them.
   • When: TBD

✅ Program Goals

1. Design and implement contributor management systems
2. Evolve collaboration systems
3. Evolve contributor compute infrastructure
4. Enable Mozilla identity (non-LDAP)

Execution

👥 Who is the team?

Responsible	Accountable	Support	Consulted	Informed
George Roter Sean Rich	David Ascher	Product/Program Management Hermina Condei Lyre Calliope Arielle Kilroy	Simon Wex REPS Council	Katharina Borchert - CIO Sylvie Veilleux - VP IT Mark Surman - MoFo ED Mitchell Baker - Executive Chair
		Engineering - Participation Pierros Papadeas John Giannelos (Nemo) Tasos Katsoulas Nikos Roussos
		Engineering IT Corey Shields Team to TBC

🙌🏼 How to get involved

The Participation Systems initiative is a run by a cross-organization team working on discrete, finite-duration projects. Each project has its own goals and composition of engaged stakeholders. For more information on how to get involved, click on the wiki page for each project below.

For general questions and up to date information, join us via our #participationsystems (Mibbit) IRC channel and our Participation Systems category on Discourse.

🚀 Current Projects

Volunteer Management Systems

Project Wiki page

Responsible	Accountable	Support	Consulted	Informed
Arielle Kilroy	George Roter	Hermina Condei	REPS Council MoFO	David Ascher

Reps Portal

Project Wiki page

Responsible	Accountable	Support	Consulted	Informed
Arielle Kilroy	George Roter	Nemo Tasos Youseff Simon Wex Sean Rich More TBD	Pierros George Rosana Ruben Konstantina Guillermo Hannah Kane Lucy Harris	David Ascher

Participation Metrics - org-level dashboards and data

Project Wiki page

Responsible	Accountable	Support	Consulted	Informed
George Roter Konstantina Papadea Pierros Papadeas	George Roter	Lucy Harris Ruben Martin	Adam Lofting John Jensen Rosana Ardila David Ascher REPS Council	Mitchell Baker Mark Surman Katharina Borchert

Discourse 💬 Evolution

Project Wiki page

Responsible	Accountable	Support	Consulted	Informed
Lyre Calliope	George Roter	Hermina Condei	Community Ops REPS Council	David Ascher

Contributor compute infrastructure plan

Subproject: Community website migration

Project Wiki page

Responsible	Accountable	Support	Consulted	Informed
Pierros Papadeas	George Roter	Tanner Filip John Giannelos (Nemo) Yousef Alam	Corey Shields	David Ascher

Access for non-staff mozillians to documents and collaborative tools, Mozilla identity

Project Wiki page

Responsible	Accountable	Support	Consulted	Informed
David Ascher Pierros Papadeas IT TBD	David Ascher	Hermina Condei Josh Howard (IT)	Ryan Kelly (FxA) Jeff Bryner (IT) Josh Howard (IT)	George Roter