QA/COG

QA Community Outreach Guide [DRAFT]

Purpose

• To help provide direction to new Mozilla QA community members via a simple and concise guide for QA Community Leaders

FYI on Communication

• Actively engage with community members as if it was your first priority
• Always ask questions if there is the slightest bit of uncertainty
  • If they don't answer back after a certain length of time, ask if they're confused about something
• Always answer questions promptly and concisely
• It's not what they can help us with, it's what we can offer to them and how we can get them to where they want to be

Initial Introduction for New Community Members

• After the end of the first conversation, either one of two things should happen
  • If they have a specific interest in a specific area
    • Give them the contact information of the mozQA member who is in charge of that area
      • If WebDev, have them read the WebDev Volunteer Guide and contact stephend via e-mail
      • If Community Involvement, contact aakashd via e-mail
      • If Data Analysis, contact murali via e-mail
      • If Localization, contact tchung via e-mail
      • If Mobile, contact jmaher via e-mail
      • If OS Testing, contact marcia via e-mail
      • If Triaging, take part in Bug Days and/or contact tracy via e-mail
      • If Unit Testing/Automation/Tool Development, contact ctalbert via e-mail
      • If Website Testing, contact whimboo via e-mail
    • Offer a simple assignment to determine their level of competency
    • Offer reading material about the subject in QMO's Doc Tree
  • If no specific interest, ask them to run through Litmus BFTs and find a subgroup they are interested in testing more
    • Offer links to the following reading material:
      • Litmus Tutorial
      • A Bug's Life Walkthrough
    • Once they have determined a subgroup, give them tracy's contact info to vet 1-2 test reports

Determining the Next Step

• Once they have incubated in their beginning tasks and have confidence that they are ready to assist further, make sure to promote them by giving them more authority and responsibility.
  • Once this authority is offered, you need to treat them as a valued member of the community who should be depended on from then on.
  • If they ask for authority, give them a chance to deliver (and make some mistakes)