CloudServices/Sync/Canned bug responses: Difference between revisions

CloudServices/Sync/Canned bug responses (view source)

632 bytes added , 29 January 2018

"when we need detailed logs"

Confirmed users

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 We're sorry to hear you are having this problem, but thanks very much for taking the time to make this report. We aren't sure what is causing this issue, but Sync does keep some logs which may help us find the problem. Instructions for how to locate and attach the logs can be found at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug - and in particular, follow the instructions for enabling "success" logs, then reproduce your issue (eg, perform a new sync), and attach any new logs which then appear.
+== When detailed (ie, "Trace") logs are probably necessary ==
+We're sorry to hear you are having this problem, but thanks very much for taking the time to make this report. We aren't sure what is causing this issue. Sync does keep some logs which may help us find the problem but in this case it appears we need more detailed logs than Sync provides by default. Instructions for how to provide these detailed logs can be found at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug#Get_detailed_Sync_logs in the "Get detailed Sync logs" section. Once you've done that, please attach the logs as described on that page.
 == When about:sync is probably needed to help ==