Support/Weekly Meetings/Agenda 2009-09-14

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• New articles last 2 weeks: Sorting bookmarks , Enabling and disabling cookies , Deleting cookies , Blocking cookies, Firefox crashes when working with PDF files , Crash signature - _eFOGetName, Firefox crashes due to Adware-DoubleD, Configuring McAfee Internet Security, How to find which folder a bookmark is in, plus at least 17 crash articles from the KB crash articles sprint.
• SUMO 1.3 made some notable changes to KB:
  • email notifications when your edit is rejected or approved, with text area for reviewer add review notes (or anything else like a thank you)
  • The ability to mark translations as out of date is now in the hands of the reviewer, not the editor.
  • articles are not allowed to be created with bad characters
  • translations inherit the additional category info from the en-US article
  • edit summaries are displayed when removing an 'out of date' warning
  • articles not yet in the KB can be renamed by any contributor
  • Firefox 2 content will not be ignored by SHOWFOR

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