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-<br> <br>
+tb-support-crew is a place for contributors who provide significant public support to other Thunderbird users - paying it forward. We help each other so we can better support Thunderbird users.
-== This list has moved to https://thunderbird.topicbox.com/groups ==
-<br> <br>
-tb-support-crew is a mailing list for volunteers who provide public support to Thunderbird users. tb-support-crew is a community to help contributors better support Thunderbird users.
 Explicit non-goals:
-* support of Thunderbird end users (that's https://support.mozilla.org/products/thunderbird)
+* support of Thunderbird end users happens at https://support.mozilla.org/products/thunderbird
-* engaging Thunderbird developers (that's Bugzilla and [[Thunderbird/tb-planning]])
+* engaging Thunderbird developers happens in Bugzilla and [[Thunderbird/tb-planning]]
-* enterprise related discussions (that's [[Thunderbird/tb-enterprise]])
+* enterprise support happens at [[Thunderbird/tb-enterprise]]
-tb-support-crew is an un-moderated private list:
+tb-support-crew is a private list - private in part because the word "support" in our title attracts users asking for support. But if you provide support to users and are interested in the following examples, then [mailto:wsmwk@thunderbird.net,a@b send an email describing your interest]. Examples of discussion items:
-* Anyone who demonstrates that they publicly support Thunderbird users.
+* Timely links to hot topic information (e.g. public forums, blogs, knowledge bases, etc.)
-* Only members can post. Posts from subscribers are not moderated.
+* Has anybody else seen topic X in their community?
-* Why private? Because the word "support" in our title attracts users asking for support. Again end user support is https://support.mozilla.org/products/thunderbird.
+* How do we fix Y for a user?
+* We need a knowledge base help article for topic Z, does anybody know of one?  If not, let's build one.
+* Onboarding new contributors.
+* Effective management of and best practices of bugzilla &lt;--&gt; support venues &lt;--&gt; users.
 Messages should be on topic and:
 * Be nice (in other words, no personal attacks, ranting, etc.)
 * Be constructive (in other words, no repetition, venting, etc.)
-* Use the following topic keywords enclosed in square brackets anywhere in the subject line:
-** [hot] for informal,timely, raw support links and discussion
-** [sumo] for material pertaining to support.mozilla.org
-** [general] for anything that's not hot or SuMoMo
-Examples of discussion we are looking for:
-* Timely links to raw informal support information (e.g. public forums, blogs, knowledge bases, etc)
-* We have this support issue in our community, anybody else seen this in their community? Any ideas on how to fix this for users?
-* Top support issues in a particular support community.
-* We need a knowledge base article for this topic, does anybody know of one?
-* Encouraging &amp; increasing community involvement in support &amp; other Mozilla communities.
-* Effective management of the relationship between bugzilla &lt;--&gt; support venue &lt;--&gt; users.
-* Best Practices: How Can Community Support Contributors support Thunderbird users better?
 Messages that do not meet these rules may result in moderation of the subscriber.
 Chat Channel: on Matrix #tb-support-crew:mozilla.org