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Support/Knowledge Base/2009-Q3-Goals: Difference between revisions
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Support/Knowledge Base/2009-Q3-Goals (view source)
Revision as of 17:39, 5 August 2009
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*<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | *<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | ||
*[[Support/ | *[[Support/Knowledge Base/2009-Q3-Goals/CSAT:FAQs|Create plan for figuring out what users are likely searching for vs. what search terms they are using. ]] | ||
**<strike>Work with Cheng to establish list of most frequently asked questions (no matter if they are new) ETA 2009-07-17</strike> | **<strike>Work with Cheng to establish list of most frequently asked questions (no matter if they are new) ETA 2009-07-17</strike> | ||
**<strike>List the common terms used for the top issues ETA 2009-07-24</strike> | **<strike>List the common terms used for the top issues ETA 2009-07-24</strike> | ||
**Identify the most common uses of bad terminology ETA 2009-07-31 | **Identify the most common uses of bad terminology ETA 2009-07-31 | ||
*Focus on articles with csat below 4, and lead community drive to improve those articles. | *[https://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=386847&forumId=3 Focus on articles with csat below 4, and lead community drive to improve those articles.] | ||
**<strike>Get PageViews page updated. ETA 2009-07-09</strike> | **<strike>Get PageViews page updated. ETA 2009-07-09</strike> | ||
**<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike> | **<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike> | ||