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Support/Kitsune/Personas: Difference between revisions
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==Goals== | ==Goals== | ||
Our goals are: | |||
# help users to solve their problems with Firefox | |||
# educate users about Firefox features | |||
# Engage our community to contribute to the English or localized KB | |||
For users we have to consider 3 types of goals | |||
'''Experience goals''': How people want to feel when they use SUMO. (feel in control, enjoy using it) | '''Experience goals''': How people want to feel when they use SUMO. (feel in control, enjoy using it) | ||
'''End goals''': These are people's motivation to use SUMO. SUMO can be the tool to reach those goals. (fix a problem, find out how to twek a behaviour) | |||
Life goals: what people want to achieve in life beyond SUMO. (be respected by peers) | '''End goals''': What a user what to do. These are people's motivation to use SUMO. SUMO can be the tool to reach those goals. (fix a problem, find out how to twek a behaviour) | ||
'''Life goals''':What a user wants to be; what people want to achieve in life beyond SUMO. (be respected by peers) | |||
All people have their own 3 sets of goals, the personas should make them explicit, so we can turn SUMO into a tool to achive those goals. | All people have their own 3 sets of goals, the personas should make them explicit, so we can turn SUMO into a tool to achive those goals. | ||