Support/Kitsune/Personas: Difference between revisions

Support/Kitsune/Personas (view source)

Revision as of 18:00, 27 April 2010

1,139 bytes added , 27 April 2010

→‎Personas

A.topal

Confirmed users

1,424

edits

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 Firefox Users
 *William: beginner / English
-**Motivation: Learn more about Firefox features
+** Type: Primary
-*Frank: beginner /French
+** Experience goals:
-**Motivation: Get Firefox working again
+** End goals: Learn more about Firefox features
-*Ali: intermediate / English
+** Life goals: n/a
-**Motivation: Knows how to use Firefox, but wants to change one thing about it.
+** Computer skills 1-5:
+** Frequency:
+*Ellen: beginner /French
+** Type: Primary
+** Experience goals:
+** End goals: Get Firefox working again
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
+*Frank: intermediate / English
+** Type: secondary
+** Experience goals:
+** End goals: Knows how to use Firefox, but wants to change one thing about it.
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 *Jonas: expert /English
-**Motivation: wants to tweak and change everything about Firefox
-**Motivation: wants to suggest a change for Firefox
+** Type: secondary
+** Experience goals:
+** End goals:
+*** wants to tweak and change everything about Firefox
+***wants to suggest a change for Firefox
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 *Sharol: webdeveloper /English
-**Motivation: My site isn't looking right in Firefox, but in IE
+** Type: negative
+** Experience goals:
+** End goals: My site isn't looking right in Firefox, but in IE
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 KB Contributors
 *Lauren: new KB contributor
-**Motivation: Have lot's of time and want to do something worthwile
+** Type: secondary
-**Motivation: They find a mistake in an article or something is
+** Experience goals:
+** End goals:
+*** Have lot's of time and want to do something worthwile
+*** They find a mistake in an article or something is
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 *Tom: KB contributor
-**Motivation:
+** Type: secondary
+** Experience goals:
+** End goals:
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 *Ben: KB approver
+** Type: secondary
+** Experience goals:
+** End goals:
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 *David: KB admin
+** Type: customer
+** Experience goals:
+** End goals:
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
+*Philippé: Lead Localizer
+** Type: Primary
+** Experience goals:
+** End goals:
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency:
 *Pascal: Localization contributor
-*Philippé: Lead Localizer
+** Type: secondary
+** Experience goals:
+** End goals:
+** Life goals: n/a
+** Computer skills 1-5:
+** Frequency: