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Talk:Thunderbird/Support/Workflow: Difference between revisions
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=== New Bug Workflow === | === New Bug Workflow === | ||
Can you define GS folks ? how are they supposed to be notified ? are we assuming that the bug reporter will do that, or do we want to automate that ? | Can you define GS folks ? how are they supposed to be notified ? are we assuming that the bug reporter will do that, or do we want to automate that ? --[[User:Tsk|Tsk]] | ||
=== Marking topics as "answered" === | |||
It is unclear to me at which point a topic should be considered answered or solved. What is "80%" in this regard, by which metric? I have seen it frequently that a response is posted and then the topic marked immediately as answered without waiting for a response that the ''reporter'' considered it solved. This doesn't look good even if the guessed solution happens to be the right guess. --[[User:Rsx11m|Rsx11m]] 22:27, 5 July 2010 (UTC) | |||
=== Use of emoticons in responses === | |||
Users having a problem and trying to get a solution are usually frustrated, thus - as a responder - I'd only use the "happy" symbol if the reporter got a satisfactory response. Doing so without being certain that the response actually helped could be considered provocative or disregarding the user. --[[User:Rsx11m|Rsx11m]] 22:27, 5 July 2010 (UTC) | |||