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Thunderbird/Support/Workflow: Difference between revisions
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→Dealing with Profanity and Ad Hominen Language
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# If a person helps does community support on a regular basis, please consider making them a GS "champion" for Mozilla Messaging | # If a person helps does community support on a regular basis, please consider making them a GS "champion" for Mozilla Messaging | ||
=== Dealing with Profanity and Ad | === Dealing with Profanity and Ad Hominem Language === | ||
# Email support AT getsatisfaction.com (if you are a Mozilla staffer, otherwise email MoMo staff e.g. roland AT mozillamessaging.com and MoMo staff will forward to GS staff ) with the link and request profanity and ad hominen stuff to be redacted (GS is developing a feature so moderators can do it but for now you have to email GS support) | # Email support AT getsatisfaction.com (if you are a Mozilla staffer, otherwise email MoMo staff e.g. roland AT mozillamessaging.com and MoMo staff will forward to GS staff ) with the link and request profanity and ad hominen stuff to be redacted (GS is developing a feature so moderators can do it but for now you have to email GS support) | ||
# ''If the user is merely ranting and doesn't seem to be interested in getting help from the community'', use the GS "Archive" feature to archive the topic so it doesn't show up in search with archive text like | # ''If the user is merely ranting and doesn't seem to be interested in getting help from the community'', use the GS "Archive" feature to archive the topic so it doesn't show up in search with archive text like | ||