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=== Dealing with Profanity and Ad Hominem Language === | === Dealing with Profanity and Ad Hominem Language === | ||
# Email support AT getsatisfaction.com (if you are a Mozilla staffer, otherwise email MoMo staff e.g. roland AT mozillamessaging.com and MoMo staff will forward to GS staff ) with the link and request profanity and ad | # Email support AT getsatisfaction.com (if you are a Mozilla staffer, otherwise email MoMo staff e.g. roland AT mozillamessaging.com and MoMo staff will forward to GS staff ) with the link and request profanity and ad hominem stuff to be redacted (GS is developing a feature so moderators can do it but for now you have to email GS support) | ||
# ''If the user is merely ranting and doesn't seem to be interested in getting help from the community'', use the GS "Archive" feature to archive the topic so it doesn't show up in search with archive text like | # ''If the user is merely ranting and doesn't seem to be interested in getting help from the community'', use the GS "Archive" feature to archive the topic so it doesn't show up in search with archive text like | ||
#* Archiving because of Profanity or ad | #* Archiving because of Profanity or ad hominem words which are unacceptable according to the CC Pact (http://getsatisfaction.com/ccpact) which you agreed to when you signed up for Get Satisfaction. If you would like community support, please create a new community support topic without profanity and ad hominen phrases at: http://getsatisfaction.com/mozilla_messaging/topics/new with the info requested in our README at: https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
# ''If the user does really want community support despite the rant'' then reply with something like the following: | # ''If the user does really want community support despite the rant'' then reply with something like the following: | ||
#* Hi X: I understand your frustration but profanity and disrespectful language are unacceptable because they are not in the spirit of the CCPact: http://getsatisfaction.com/ccpact Therefore I have asked the GS folks to redact the profanity. Finally set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration " | #* Hi X: I understand your frustration but profanity and disrespectful language are unacceptable because they are not in the spirit of the CCPact: http://getsatisfaction.com/ccpact Therefore I have asked the GS folks to redact the profanity. Finally set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration " | ||