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==Meeting Details== | |||
Mondays (meeting duration approx. 60 minutes) at: | |||
* 9:00 AM PST | |||
* 12:00 Noon EST | |||
* 16:00 UTC during summer | |||
* 18:00 CET | |||
* 11:00 CST | |||
Phone call details: | |||
* California: 1-650-903-0800, x92 then 9309 then #, | |||
* Toll-free: +1 800 707 2533, pin 369 - then 9309 then # | |||
* Skype (free): +1 800 707 2533, pin 369 - then 9309 then # | |||
Participate in the video: | |||
*[https://v.mozilla.com/flex.html?roomdirect.html&key=ZVTsNvJpMwFf Video link] (You'll have to download and install the Vidyo Desktop client) | |||
irc.mozilla.org: [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo #sumo] <== Click the link to use web-based chat | |||
== Sumo Development Update == | |||
* [http://scrumbu.gs/projects/sumo/2012.14/ 2012.14 sprint] | |||
* Started IA implementation. | |||
* Unified search results at 50%. Once we get CTR data, we need to decide next steps. | |||
== UX == | |||
* Worked on a couple of bugs: | |||
** Bug [https://bugzilla.mozilla.org/show_bug.cgi?id=718813 718813] & [https://bugzilla.mozilla.org/show_bug.cgi?id=718732 718732]: Allow user to attach screenshot to Ask A Question. Display warning when BMP is about to be uploaded. _We might need an article on how to take screenshots._ | |||
** [https://bugzilla.mozilla.org/show_bug.cgi?id=770108 Bug 770108 ]. Rather than simply adding an “Ask A Question” button on closed threads, label thread as “outdated” and give them a distinct visual appearance. Also,highlight “featured” threads. | |||
** [https://bugzilla.mozilla.org/show_bug.cgi?id=768218 Bug 768218]. How product and topic selection works within the admin interface: first, user have to pick one product at a minimum. Then a selection of topics that relate to the selected product will appear. | |||
** [https://bugzilla.mozilla.org/show_bug.cgi?id=642101 Bug 642101]. Added social sharing buttons below the “Share this article box”. We should use the privacy-aware sharing buttons that Mozilla had developed. | |||
* Next big things to figure out: | |||
** Adapt Lee’s visual design to, in order of importance: | |||
**# Support forum | |||
**# The rest of SUMO (for example, topic landing page, Army of Awesome, KPI Dashboard, etc.) | |||
**# Admin interface (can be done a little later) | |||
** [http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes-mobile.pdf Mobile version of the website]. It’s already done, and can be improved by [http://www.useit.com/alertbox/mobile-content.html deferring secondary content and using second screens] to make information on the page clear and focused. | |||
** Figure out how new product KB IA fit into the IA we have today | |||
**# Marketplace (four categories: Basics, Billing, Managing Your Apps and Troubleshooting) | |||
**#* We can cover Basics and Troubleshooting easily within the existing IA | |||
**#* For the other two topics, we will expose it at the Product Landing Page level | |||
**# [https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndG1YZHJySjNPaFp3TkJRamhwYi01U0E Firefox OS / B2G] | |||
**#* In the link above, I tried organizing the proposed KB documentation space into something that would fit our current IA | |||
**#* Do we need to provide app-centric support (which will mean that we need a product hierarchy)? | |||
== Roundtable == | == Roundtable == | ||
*'''Please add your comments, questions and updates here.''' | *'''Please add your comments, questions and updates here.''' | ||
*'''Starting next week, this meeting will start sometime between 9:30 and 10 am PDT. We'll announce the start in the #sumo irc channel.''' | *'''Starting next week, this meeting will start sometime between 9:30 and 10 am PDT. We'll announce the start in the #sumo irc channel.''' | ||
Livechat - I have been getting asked if we are going to get it back from contributors, - satdav | |||
whats the chances of getting a weekly diagest of emails insted of straight away | |||
Can you setup admin@support.mozilla.org to goto the following sumo-team@mozilla.com | |||
Mozilla Community Support Page on FaceBook (MozHelp as known to satdav) - http://facebook.com/mozillasupport | |||
-Help maximize exposure to page; Get more likes and be able to provide support to the best of our ability. | |||
-Estimated time this can be done (Above) | |||
-Add a link for Facebook on the support.mozilla.org page. | |||
* | - Posted by Feer56 https://docs.google.com/presentation/d/1oWigiha3Qjcww7yoqO62flHCG58jslo8qd1saBX3G8A/edit | ||
== Firefox Status Update == | |||
* New major startup crash, updates are on hold. We may have to roll a 14.0.2. See {{bug|775090}} | |||
* Issues: Netflix on OSX, Youtube script timeouts (should be fixed), Flash (11.3.300.265) is VERY slow on some games. | |||
== Metrics == | |||
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard] | |||
== Community == | |||
== Knowledge Base == | |||
*Lots of [https://support.mozilla.org/en-US/forums/knowledge-base-articles/708509 Firefox 15 desktop updates] to complete. | |||
*Lots of Firefox 15 mobile updates needed also. | |||
*Need to mark all of the summary changes ready for L10n and communicate that plus [https://docs.google.com/spreadsheet/ccc?key=0As9VuEypdkTwdGh6czVYWGlaNWlteGQ0Skd0dWFQNWc#gid=0 title changes] to localizers. | |||
== Mobile == | |||
*v14 post-portem today | |||
*Google play reviews still positive, 3K reviews vefore v14.01 were 4.25 stars, so this is improving | |||
*Good spike of installs from 14.01 release marketing | |||
*Need to get help with documentation for v15 | |||
== Services/Marketplace == | |||
== Support Forum == | |||
== Thunderbird == | |||
* Thunderbird 14 support report so far: Lightning Upgrade issues; full report will be on the [[Thunderbird/Thunderbird14.0SupportIssues|Thunderbird 14 Support page]] before 9a.m. Pacific tomorrow July 24, 2012 | |||
== Firefox OS == | |||
*We have a draft plan from our partners for their tier 1/2 support plan | |||
*We will update our draft plan with SUMO team feedback this week and send it to our partners in preparation for a second concall to discuss | |||
*We will review UX topic categories this week and settle on a plan for the tasks | |||