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Thunderbird/Support/GetSatisfaction/TaggingConventions: Difference between revisions
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Thunderbird/Support/GetSatisfaction/TaggingConventions (view source)
Revision as of 15:27, 12 August 2012
, 12 August 2012disk space
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* if the topic is one of the following common issues/faq areas then tag it | * if the topic is one of the following common issues/faq areas then tag it | ||
** " | ** "account setup", "accounts" for setting up account problem | ||
** "address book" - for address book issue | ** "address book" - for address book issue | ||
** "cannot receive email" - when you can't receive emails | ** "cannot receive email" - when you can't receive emails | ||
** "cannot send email" - when you can't send emails | ** "cannot send email" - when you can't send emails | ||
** '''{{Gsfntag|compact}}''' - for folder compact issues | ** '''{{Gsfntag|compact}}''' - for folder compact issues | ||
*** '''{{Gsfntag|compactask}}''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 ) | *** '''{{Gsfntag|compactask}}''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 ) | ||
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*** '''{{Gsfntag|compactlost}}''' - compact causes dataloss | *** '''{{Gsfntag|compactlost}}''' - compact causes dataloss | ||
*** '''{{Gsfntag|compactwhy}}'''/'''{{Gsfntag|compactwhat}}''' - user doesn't understand compact. what is it? | *** '''{{Gsfntag|compactwhy}}'''/'''{{Gsfntag|compactwhat}}''' - user doesn't understand compact. what is it? | ||
** '''data recovery''' - for issue related to recovering/restoring data in the profile | |||
** "dataloss" - for emails deleted | |||
** "default browser" - for making Firefox the default browser | |||
** "default email client" - for making Thunderbird the default email client | |||
** '''{{Gsfntag|disk_space}}''' - want to free and minimize disk space | |||
** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...). | |||
** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | |||
** "filters", "message filters" how to set up filters, question on filters | |||
** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird | |||
** "line breaks" - line break issue | |||
** "master password" - problem with Tb's master password | |||
** "news groups" - usenet issue | |||
** '''{{Gsfntag|not_responding}}''' - when windows title bar has "(Not Responding)" aka Mac beach ball (vs unresponsive script, which is something different) | |||
** "password" - problems with Thunderbird passwords in general | |||
** "phantom messages" - messages not being marked as read or not displayed | |||
** '''{{Gsfntag|unresponsive_script}}''' - unresponsive script dialog/error shown | |||
** "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade" | |||
** '''system recovery''' - for window system recovery | ** '''system recovery''' - for window system recovery | ||
** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu" | ** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu" | ||
** Thunderbird version, e.g. "Thunderbird 10", "Thunderbird 14" for Thunderbird 3.0 final, "Thunderbird 15 Beta 3", "Thunderbird 2.0.0.23" | ** Thunderbird version, e.g. "Thunderbird 10", "Thunderbird 14" for Thunderbird 3.0 final, "Thunderbird 15 Beta 3", "Thunderbird 2.0.0.23" | ||
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* where it makes sense use the bugzilla keywords: https://bugzilla.mozilla.org/describekeywords.cgi | * where it makes sense use the bugzilla keywords: https://bugzilla.mozilla.org/describekeywords.cgi | ||
* if the topic is user experience related then tag it with the appropriate ux-keyword i.e. one or more of "ux-feedback", "ux-implementation-level", "ux-jargon", "ux-discovery", etc ([http://spreadsheets.google.com/pub?key=tJxF8zTuLdEj9pUcxnLAemA&output=html full ux keyword list in a spreadsheet with explanations], {{bug|561262|bugzilla implementation}}, [http://blog.mozilla.com/faaborg/2010/04/22/dont-talk-about-users/ blog post], [http://groups.google.com/group/tb-planning/browse_thread/thread/43f560a05d68c552?fwc=1&pli=1 thunderbird context]) | * if the topic is user experience related then tag it with the appropriate ux-keyword i.e. one or more of "ux-feedback", "ux-implementation-level", "ux-jargon", "ux-discovery", etc ([http://spreadsheets.google.com/pub?key=tJxF8zTuLdEj9pUcxnLAemA&output=html full ux keyword list in a spreadsheet with explanations], {{bug|561262|bugzilla implementation}}, [http://blog.mozilla.com/faaborg/2010/04/22/dont-talk-about-users/ blog post], [http://groups.google.com/group/tb-planning/browse_thread/thread/43f560a05d68c552?fwc=1&pli=1 thunderbird context]) | ||
* locale issues: | * locale issues: | ||